Plumbing Manager

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Lorton (VA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Leadership development

Career growth

Strong brand

Job summary

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical in the Alexandria region seeks a Plumbing Service Manager to lead our residential plumbing team.

You will drive operational excellence, develop a high‑performing crew, and deliver strong business results while maintaining an exceptional customer experience. This role emphasizes coaching, scheduling optimization, KPI analysis, and a focus on safety and quality to support growth and continued service leadership across our expanding

Qualifications

• Experience leading a residential plumbing service team.
• Proven success driving performance and accountability.
• Strong leadership, communication, and coaching skills.
• Ability to analyze KPIs and make data-driven decisions.
• Customer-focused mindset with a commitment to service excellence.
• Ability to thrive in a fast-paced, results-oriented environment.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Lead and develop your team by coaching, mentorship, and accountability for residential plumbing professionals.
• Drive revenue and performance by monitoring KPIs and helping the team achieve goals.
• Improve operational efficiency by optimizing scheduling and cross-functional collaboration.
• Support technical excellence by guiding technicians and sharing best practices.
• Deliver an outstanding customer experience with the highest standards of quality and professionalism.
• Recruit and develop talent to build a strong pipeline for future growth.

Skills

Leadership

Coaching

KPI analysis

Customer service

Education

Master Plumber license

Job description

For more than 40 years, F.H. Furr has built a reputation for delivering exceptional service to homeowners throughout Virginia, Maryland, Delaware, and Washington, D.C. With over 1,000 employees and more than 600 service vehicles on the road, we're one of the region's largest and most respected home service companies.

We're seeking a Plumbing Service Manager to lead our Alexandria team. This role is responsible for driving operational excellence, developing a high-performing team, and delivering strong business results while maintaining an exceptional customer experience.

Why Choose Us?

• Competitive compensation with significant earning potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Leadership development and professional growth opportunities
• A strong, established brand with the resources to support your success
• Opportunities for advancement within a rapidly growing organization

What You'll Do

• Lead and Develop Your Team
  • Provide coaching, mentorship, and accountability for a team of residential plumbing professionals. Foster a culture built on performance, service, safety, and continuous improvement.
• Drive Revenue and Performance
  • Monitor key performance indicators, identify growth opportunities, and help your team achieve revenue and profitability goals.
• Improve Operational Efficiency
  • Partner with field and office leadership to optimize scheduling, productivity, customer satisfaction, and overall business performance.
• Support Technical Excellence
  • Act as a resource for technicians by providing guidance, troubleshooting support, and industry best practices.
• Deliver an Outstanding Customer Experience
  • Ensure customers receive exceptional service while maintaining the highest standards of quality and professionalism.
• Recruit and Develop Talent
  • Help attract, train, and retain top talent while building a strong pipeline for future growth.

What We're Looking For

• Experience leading a residential plumbing service team
• Proven success driving performance and accountability
• Strong leadership, communication, and coaching skills
• Ability to analyze KPIs and make data-driven decisions
• Customer-focused mindset with a commitment to service excellence
• Ability to thrive in a fast-paced, results-oriented environment
• Valid driver's license and acceptable driving record

Preferred Qualifications

• Master Plumber license or similar industry credentials
• Experience managing service, sales, and operational metrics

USD $90,000.00/Yr.

USD $115,000.00/Yr.