Performance Delaware Service Advisor

Delaware CJDR LLC; Stratford (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company  M

Paid Time Off

Employee Purchase Program

Job summary

Performance Chrysler Jeep Dodge Ram Delaware seeks a motivated Service Advisor who prioritizes customer engagement and exceptional service. In this role, you will connect with customers, addressing their vehicle's maintenance needs and ensuring a transparent experience from greeting to vehicle pick-up.

We offer competitive compensation, a comprehensive benefits package, and an environment conducive to career growth.

Qualifications

• Prior customer service, sales, account management, or related experience required.
• Previous automotive dealership or service department experience preferred.
• Self-motivated with a strong drive to achieve results.

Responsibilities

• Welcome customers and build strong relationships.
• Listen to customer concerns and identify service needs.
• Explain recommended maintenance, repairs, pricing, and timelines.
• Maintain communication and follow up with customers.
• Work closely with technicians to ensure repairs are accurate.
• Address customer concerns professionally.

Skills

Customer service skills

Strong communication skills

Relationship building

Organizational skills

Time management

Multi-tasking

Education

High school diploma or GED

Job description

Service Advisor

Are you looking for a career and not just another job? At Performance Chrysler Jeep Dodge Ram Delaware, we are looking for a motivated, customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a passion for creating an exceptional customer experience. As a Service Advisor, you will serve as the primary point of contact for customers throughout their service visit, helping them understand their vehicle's maintenance and repair needs while keeping them informed throughout the process. From the initial greeting through vehicle pickup, you will provide a knowledgeable, friendly, and transparent experience while building lasting customer relationships.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Employee Benefits Package

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

The Performance Impact Exceptional Team Passion Community

Remember...a smile changes the delivery of everything.

What You'll Do as a Service Advisor:

• Welcome customers and build strong relationships throughout the service experience
• Listen to each customer's concerns and accurately identify their vehicle service and maintenance needs
• Serve as the primary point of contact between customers and the service department
• Clearly explain recommended maintenance, repairs, pricing, and expected completion timesPrepare accurate repair orders and provide clear, transparent estimates
• Maintain consistent communication and follow up with customers regarding the status of their vehicles
• Work closely with technicians and other service team members to ensure repairs are completed accurately and efficiently
• Review additional maintenance or repair recommendations with customers and answer questions
• Address customer concerns professionally and work toward timely, positive resolutions
• Build lasting customer relationships that encourage repeat and referral business
• Ensure customers receive an exceptional experience from arrival through vehicle pickup

As a Performance Team Member, You Will:

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

Qualifications:

• High school diploma or GED
• Prior customer service, sales, account management, or related experience
• Previous automotive dealership or service department experience preferred
• Strong communication, relationship‑building, and customer service skills
• Ability to listen to customers, identify their needs, and clearly communicate service recommendations
• Strong organizational, time-management, and follow-up skills
• Ability to manage multiple customers and priorities in a fast-paced environment
• Self-motivated with a strong drive to achieve results
• Valid driver's license with an acceptable driving record
• Ability to successfully complete a pre-employment drug screen