CJDR Georgesville Service Advisor

PCJD LLC; Columbus (OH); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company...

Résumé du poste

Performance Chrysler Jeep Dodge Ram Georgesville is seeking a motivated Service Advisor who will be the primary contact for customers during their service visits, explaining maintenance needs clearly and building trust.

You will coordinate with technicians, prepare accurate estimates, and maintain communication from arrival to vehicle pickup, delivering a friendly, transparent experience that drives loyalty.

Qualifications

• Experience in customer-facing roles, preferably automotive service or retail.
• Ability to clearly explain maintenance and repair recommendations to customers.
• Strong communication and listening skills with a customer-first mindset.
• Proven time-management skills and ability to manage multiple customers at once.
• Reliable and able to work effectively in a fast-paced environment.

Responsabilités

• Welcome customers and build strong relationships throughout the service experience.
• Listen to customer concerns and accurately identify service and maintenance needs.
• Serve as the primary point of contact between customers and the service department.
• Explain recommended maintenance, repairs, pricing, and completion times clearly.
• Prepare accurate repair orders and provide transparent estimates.
• Maintain ongoing communication with customers about status and progress.
• Collaborate with technicians to ensure repairs are completed efficiently.

Connaissances

Customer service

Communication skills

Relationship-building

Time-management

Multitasking

Formation

High school diploma or GED

Description du poste

Description

Service Advisor

Are you looking for a career and not just another job? At Performance Chrysler Jeep Dodge Ram Georgesville, we are looking for a motivated, customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a passion for creating an exceptional customer experience. As a Service Advisor, you will serve as the primary point of contact for customers throughout their service visit, helping them understand their vehicle's maintenance and repair needs while keeping them informed throughout the process. From the initial greeting through vehicle pickup, you will provide a knowledgeable, friendly, and transparent experience while building lasting customer relationships.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Employee Benefits Package

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

The Performance Impact

Exceptional Team Passion Community

Remember...a smile changes the delivery of everything.

Requirements

What You'll Do as a Service Advisor:

• Welcome customers and build strong relationships throughout the service experience
• Listen to each customer's concerns and accurately identify their vehicle service and maintenance needs
• Serve as the primary point of contact between customers and the service department
• Clearly explain recommended maintenance, repairs, pricing, and expected completion times
• Prepare accurate repair orders and provide clear, transparent estimates
• Maintain consistent communication and follow up with customers regarding the status of their vehicles
• Work closely with technicians and other service team members to ensure repairs are completed accurately and efficiently
• Review additional maintenance or repair recommendations with customers and answer questions
• Address customer concerns professionally and work toward timely, positive resolutions
• Build lasting customer relationships that encourage repeat and referral business
• Ensure customers receive an exceptional experience from arrival through vehicle pickup

As a Performance Team Member, You Will:

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

Qualifications:

• High school diploma or GED
• Prior customer service, sales, account management, or related experience
• Previous automotive dealership or service department experience preferred
• Strong communication, relationship-building, and customer service skills
• Ability to listen to customers, identify their needs, and clearly communicate service recommendations
• Strong organizational, time-management, and follow-up skills
• Ability to manage multiple customers and priorities in a fast-paced environment
• Self-motivated with a strong drive to achieve results
• Valid driver's license with an acceptable driving record
• Ability to successfully complete a pre-employment drug screen