Service Advisor

Performancekingshonda; Centerville (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision insurance

401K with generous match

Paid Time Off

Job summary

A prominent automotive service provider in Centerville, Ohio, is looking for a Service Advisor to enhance customer satisfaction. This role involves addressing customer concerns, creating work orders, and effectively communicating with technicians. Ideal candidates should have 3+ years of service experience, a valid driver’s license, and a strong customer service orientation. The position offers competitive pay, potential bonuses, and comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• 3+ years of Service Writer experience preferred.
• Maintain a valid driver’s license with a good record.
• Energetic and respectful attitude is crucial.

Responsibilities

• Engage with customers on their vehicle issues.
• Create work orders and sell technician recommendations.
• Maintain customer satisfaction scores.

Skills

Customer service experience

Time management

Automotive maintenance knowledge

Computer literacy

Education

High school diploma/GED

Job description

Description

Compensation:

• $50,000 to 75,000 Annually (Experience-based)
• Potential Quarterly Cash Bonus Earnings!

Performance Jeep Dodge RAM Centerville seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction to Every Customer, Every Vehicle, Every Day!

We Offer Comprehensive Benefits:

• Medical
• Dental
• Vision
• Life
• Short- and Long-Term Disability
• Paid Time Off
• Retirement 401K Plans with Generous Company Match!

Why Choose Performance Chrysler Jeep Dodge RAM Centerville?

• Highest Volume CJDR Location in Both Dayton and Cincinnati, OH!
• Newly upgraded facility
• Brand new employee break room
• Advancement rewards for top performers
• State of the art showroom
• Modernized customer lounge
• New vehicle delivery showcase expansion

Performance Chrysler Jeep Dodge RAM Centerville, offers a wide selection of quality vehicles and a commitment to exceptional customer service. Our supportive team fosters a positive work environment and provides ongoing training for employee growth. Join us in delivering excellent buying experiences for Very Customer, Every Vehicle, Every Day!

Requirements

Responsibilities:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
• Performance Chrysler Jeep Dodge RAM Centerville is a drug-free workplace

Thank you for considering a career at Performance Chysler Jeep Dodge RAM Centerville! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let's succeed together!