Service Advisor

Performance Chrysler Jeep Dodge RAM Centerville; Dayton (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Life insurance

Short and long-term disability

Job summary

A leading automotive service provider in Dayton, Ohio, is seeking a Service Advisor to interact with customers, address vehicle concerns, and ensure a satisfactory repair process. Candidates should have at least 3 years of relevant experience, a positive attitude, and excellent communication skills. This position offers a competitive salary and comprehensive benefits, including medical, dental, and retirement plans, making it an excellent opportunity for automotive enthusiasts to thrive in a supportive environment.

Qualifications

• 3+ years of experience as a Service Advisor preferred.
• Competent level of computer literacy is required.
• Valid driver’s license with good driving record.

Responsibilities

• Engage with customers to address vehicle concerns.
• Create work orders and simplify complex repairs.
• Maintain Customer Satisfaction Scores at or above district goal.

Skills

Customer service

Time management

Communication

Automotive maintenance knowledge

Education

High school diploma or GED

Job description

Compensation

• $50,000 to $75,000 annually (Experience-based)
• Potential quarterly cash bonus earnings

Description

Performance Chrysler Jeep Dodge RAM Centerville seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction to Every Customer, Every Vehicle, Every Day!

Benefits

• Medical
• Dental
• Vision
• Life
• Short- and Long-Term Disability
• Paid Time Off
• Retirement 401K Plans with generous company match

Why Choose Performance Chrysler Jeep Dodge RAM Centerville?

• Highest volume CJDR location in both Dayton and Cincinnati, OH
• Newly upgraded facility
• Brand new employee break room
• Advancement rewards for top performers
• State of the art showroom
• Modernized customer lounge
• New vehicle delivery showcase expansion

Requirements

Performance Chrysler Jeep Dodge RAM Centerville offers a wide selection of quality vehicles and a commitment to exceptional customer service. Our supportive team fosters a positive work environment and provides ongoing training for employee growth. Join us in delivering excellent buying experiences for Very Customer, Every Vehicle, Every Day!

Responsibilities

• Maintain your customer satisfaction scores at or above the district goal
• Receive customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Call customers with diagnostic results and recommendations from your technicians
• Sell the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why, before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles
• Performance Chrysler Jeep Dodge RAM Centerville is a drug‑free workplace

Thank you for considering a career at Performance Chrysler Jeep Dodge RAM Centerville! We're looking for friendly, enthusiastic team players who are passionate about delivering excellent Service Department experiences. Consider this an invitation. Let's succeed together!