Performance Analytics Associate

Washington Metropolitan Area Transit Authority; New Carrollton (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Washington Metropolitan Area Transit Authority is seeking a Management Associate to support data-driven insights for bus operations within the Office of Performance, Benchmarking and Customer Research. You will help create reports, maintain dashboards, and perform analyses to improve service.

The role emphasizes data, research, and collaboration across the organization, with opportunities to contribute to projects and initiatives that enhance performance and customer experience.

Qualifications

• Bachelor’s degree in Engineering, Business Administration or General Studies.
• Not to exceed two years of relevant experience.
• Excellent Excel, Word and PowerPoint skills.
• Strong analytical and research abilities.

Responsibilities

• Conducts professional-level work in financial, budgetary, procurement, and HR functions.
• Supports monitoring and reporting on departmental processes and outcomes.
• Performs project segments with defined objectives including data collection and analysis.
• Communicates policies and presents project findings.
• Formats data sets and performs qualitative analyses to identify patterns.
• Assists in workforce management analysis and grievance coordination.
• Supports in implementing business improvements.

Skills

Critical Thinking

Judgment & Decision Making

Active Listening

Clear Communication

Education

Bachelor's degree in Engineering, Business Admin or General Studies

Tools

Microsoft Office

Job description

Washington Metropolitan Area Transit Authority is seeking a Management Associate to support data-driven insights for bus operations within the Office of Performance, Benchmarking and Customer Research. You will help create reports, maintain dashboards, and perform analyses to improve service.

The role emphasizes data, research, and collaboration across the organization, with opportunities to contribute to projects and initiatives that enhance performance and customer experience.