Transit Data & Performance Analytics Associate

Washington Metropolitan Area Transit Authority; Silver Spring (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

The Washington Metropolitan Area Transit Authority is seeking a Management Associate to support the Office of Performance, Benchmarking and Customer Research. This role focuses on data-driven insights to improve bus and rail operations and rider experience.

You will help create regular reports, maintain dashboards, and perform analyses that inform service improvements. The ideal candidate loves data, research, and teamwork, and is eager to learn and grow within Metro.

Qualifications

• Bachelor’s degree required in Engineering, Business Administration or General Studies.
• Not more than 2 years of relevant work experience.
• Proficient in data analysis and reporting tools.
• Strong written and verbal communication.

Responsibilities

• Contributes to data collection, synthesis and reporting.
• Supports monitoring and reporting on departmental processes and outcomes.
• Performs segments of projects with clear objectives and defined outcomes.
• Communicates with other departments and explains policies.
• Formats data and performs basic statistical analyses to identify patterns.
• Assists in policy development and program evaluation.
• Assists in presentations and prepares reports.
• Collaborates to build data-driven insights for operations.

Skills

Critical Thinking

Judgment and Decision Making

Active Listening

Communicating clearly and concisely

Education

Bachelor’s degree in Engineering, Business Administration or General Studies

Tools

Microsoft Office (Word, Excel and PowerPoint)

Job description

The Washington Metropolitan Area Transit Authority is seeking a Management Associate to support the Office of Performance, Benchmarking and Customer Research. This role focuses on data-driven insights to improve bus and rail operations and rider experience.

You will help create regular reports, maintain dashboards, and perform analyses that inform service improvements. The ideal candidate loves data, research, and teamwork, and is eager to learn and grow within Metro.