Performance Accountability Specialist

Jobtailor; Missouri; On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor, based in Missouri, seeks an experienced Employee Relations professional to lead formal performance accountability cases from intake to closure, coordinating with Legal and regional partners.

You will coach managers and HRBPs, draft Plans for Improvement and supporting documents, maintain compliant records, and contribute insights to KPI reviews and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in HR, Business, I/O psychology, or related field, or equivalent HR experience.
• 3+ years in HR, Employee Relations, or performance management with hands-on case management.
• Ability to apply HR policies and performance frameworks.
• Experience with HRIS or case management tools, preferably Workday.
• Strong written communication for objective performance documentation.
• Discretion and integrity handling sensitive employee matters.
• Ability to assess risk in sensitive employment situations.
• Capability to manage multiple cases and deadlines in a fast-paced setting.
• Collaborates effectively with managers, HRBPs, Legal, and regional stakeholders.
• Must not require GM immigration sponsorship now or in future.

Responsibilities

• Manage formal performance accountability cases end to end, including intake, documentation, tracking, milestones, decisions, outcomes, and closure
• Coach and guide managers and HRBPs through formal performance processes
• Draft, review, and quality-check Plans for Improvement, letters, case summaries, and supporting documentation
• Maintain accurate case records and system data for reporting, audit readiness, process consistency, and follow-up actions
• Assess, prioritize, and route case intake, coordinating with Legal and regional subject-matter experts where local requirements or works council considerations apply
• Communicate with managers, HR partners, and employees throughout the process
• Support performance meetings, formal outcome communications, and post-outcome actions such as separation or exit processing
• Identify and escalated legal, reputational, employee relations, and process risks
• Contribute case insights, trends, and lessons learned to KPI and quality reviews, training, office hours, FAQs, and continuous improvement efforts
• Partner with people managers, HRBPs, Legal, and the Employee Relations Team to deliver consistent, fair, timely, and compliant outcomes

Skills

Case Management Experience

Performance Management

Strong Written Communication

Risk Assessment in Employment Situ

Coaching and Guiding

Education

Bachelor’s degree in Human Resources, Business, Industrial/Organizational Psychology, or related field

Equivalent experience in HR

Tools

Workday

Case Management Tools

HRIS

Job description

• Manage formal performance accountability cases end to end, including intake, documentation, tracking, milestone management, decisions, outcomes, and closure
• Coach and guide managers and HRBPs through formal performance accountability processes
• Draft, review, and quality-check Plans for Improvement, letters, case summaries, and supporting documentation
• Maintain accurate case records and system data for reporting, audit readiness, process consistency, and follow-up actions
• Assess, prioritize, and route case intake, coordinating with Legal and regional subject-matter experts where local requirements or works council considerations apply
• Communicate with managers, HR partners, and employees throughout the process
• Support performance meetings, formal outcome communications, and post-outcome actions such as separation or exit processing
• Identify and escalated legal, reputational, employee relations, and process risks
• Contribute case insights, trends, and lessons learned to KPI and quality reviews, training, office hours, FAQs, and continuous improvement efforts
• Partner with people managers, HRBPs, Legal, and the Employee Relations Team to deliver consistent, fair, timely, and compliant outcomes

Requirements

• Bachelor’s degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field, or equivalent experience in HR or Employee Relations
• 3+ years of experience in HR, Employee Relations, Performance Management, or a related people function, including hands-on case management experience
• Ability to interpret and apply HR policies and performance management frameworks
• Experience using HRIS or case management tools, preferably Workday
• Strong written communication skills for preparing clear, objective, and defensible performance documentation
• Strong judgment, discretion, and integrity in handling sensitive employee matters
• Ability to identify and assess potential risk in sensitive employment situations
• Ability to manage multiple cases and deadlines in a fast-paced environment with attention to detail and follow-through
• Ability to work effectively across managers, HRBPs, Legal, and regional stakeholders
• Must not require GM immigration sponsorship now or in the future

Core Competencies

Demonstrates expertise in managing performance accountability cases, including documentation, tracking, and compliance with HR policies. Proficient in using HRIS tools like Workday and skilled in effective communication with stakeholders throughout the performance management process.

Highest-signal resume keywords

• Case Management Experience
• HRIS Proficiency (Workday)
• Performance Management Frameworks
• Strong Written Communication
• Risk Assessment in Employment Situations

ATS Optimization Keywords

Hard Skills

• Performance Accountability Management
• Documentation and Reporting
• Case Intake Assessment
• Quality Checking
• Milestone Management

Soft Skills

• Coaching and Guiding
• Judgment and Discretion
• Attention to Detail
• Collaboration with Stakeholders
• Communication Skills

Industry Keywords

• Human Resources
• Employee Relations
• Performance Management
• Compliance
• Audit Readiness

Tools & Technologies

• HRIS
• Case Management Tools
• Workday