Per Diem Urgent Care Front Desk & Scheduling Assistant

Mass General Brigham; United States; On-site; USD 24,000 - 34,000; Part time

Job summary

The Brigham and Women's Hospital, Inc., part of Mass General Brigham, is seeking a flexible Practice Assistant II per diem to support fast-paced urgent care operations. The role handles scheduling, check-in/out, patient communication, and EPIC-related tasks, with training provided to operate scheduling and billing systems.

Requires a High School diploma and 2–3 years of office experience; strong MS Office and excellent communication skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Experience with EPIC or medical office software is a plus.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Microsoft Office

Customer service

Phone skills

Verbal communication

Written communication

Multitasking

Time management

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Job description

The Brigham and Women's Hospital, Inc., part of Mass General Brigham, is seeking a flexible Practice Assistant II per diem to support fast-paced urgent care operations. The role handles scheduling, check-in/out, patient communication, and EPIC-related tasks, with training provided to operate scheduling and billing systems.

Requires a High School diploma and 2–3 years of office experience; strong MS Office and excellent communication skills are essential.