Per Diem Practice Assistant II, Orthopaedics

Partner's Healthcare; Boston (MA); On-site; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham is seeking a Per Diem Administrative Assistant for an ambulatory practice at 60 Fenwood Road. You will handle patient check-in/out, scheduling, and deliver outstanding customer service in a fast-paced environment.

The ideal candidate has 2–3 years of office experience, strong communication, and proficiency with Office Suite. The schedule is Wednesdays and Thursdays with flexibility for additional days as needed.

Qualifications

• High School Diploma or equivalent is required.
• Office experience of 2–3 years required.
• Proficiency with Office Suite and scheduling tasks is expected.
• Strong written and verbal communication skills.

Responsibilities

• Check patients in and out for ambulatory visits.
• Schedule and manage patient appointments.
• Greet patients and provide courteous service.
• Answer phones, handle routine inquiries, and route calls.
• Process patient billing forms and scan documents to records.
• Request patient records and lab results as needed.
• Open, sort, and distribute unit mail or faxes.
• Assist with co-pay collection and payment processing.
• Support scheduling, registration, and billing systems as needed.
• Provide training and guidance to others on these tasks.

Skills

Office Suite

Excellent communication

Time management

Customer service

Phone handling

Education

High School Diploma

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking support primarily on Wednesdays and Thursdays, with the flexibility to assist on other days as needed. This is a fast-paced ambulatory practice where you'll play a key role in creating a positive patient experience by checking patients in and out, scheduling appointments, and providing outstanding customer service. The ideal candidate is organized, personable, and thrives in a busy environment while delivering compassionate, patient-centered care.

Essential Functions

• Perform routine administrative duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Education

High School Diploma or Equivalent required

Experience

Office experience of 2-3 years required

Skills & Abilities

• Proficiency with all Office Suite,
• Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system to manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 60 Fenwood Road
• Scheduled Weekly Hours 0Employee Type Per DiemWork Shift Day (United States of America)
• Pay Range $17.71 - $24.94/HourlyGrade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviours are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviours that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilise employees across our system, and establish a strong talent pipeline.