Per Diem Front Desk Coordinator & Template Support - 141864

University of California San Diego; San Diego (CA); Sur place; USD 47 000 - 55 000; Plein temps

Résumé du poste

UC San Diego Health in San Diego, CA, is seeking a Per Diem Front Desk Coordinator to manage front desk operations, patient check-in/check-out, scheduling, and template support across multiple sites. You will support Epic-based templates and coordinate with call center staff to ensure smooth patient flow.

The role requires experience with patient scheduling systems, insurance verification, and cash handling, with a strong emphasis on customer service.

Qualifications

• Three (3) years of relevant experience in a large healthcare organization.
• Prior scheduling experience.
• Knowledge of third-party payors and health plans.
• Experience with patient check-in/check-out and cash handling.
• Experience with insurance authorizations.
• Knowledge of Epic scheduling systems.
• Ability to navigate multiple systems during calls.
• Excellent customer service skills.

Responsabilités

• Cover front desk duties, greet patients, check-in/check-out, and schedule appointments.
• Provide call center coverage and patient registration tasks.
• Support provider templates and clinic scheduling in Epic; reconcile templates.
• Assist with daily clinic operations across multiple sites.
• Verify insurance, authorizations, and co-pay collection as needed.

Connaissances

Customer service

Scheduling

Insurance

Epic

Cash handling

Multi-system

Communication

Outils

Epic-Cadence

Excel

QGenda

Description du poste

Payroll Title: HOSP AST 3 PD

Department: La Jolla MCC Cancer Ctr Clinic

Hiring Pay Scale: $36.73 / Hour

Worksite: Moores Cancer Center

Appointment Type: Per Diem

Appointment Percent: 20%

Union: EX Contract

Total Openings: 1

Work Schedule: Days, 8-Hour Shifts, Monday-Friday

#141864 Per Diem Front Desk Coordinator & Template Support

Filing Deadline: Thu 10/29/2026

DESCRIPTION

Under the supervision of the Clinic Operations Leadership, the Front Desk Coordinator provides coverage across Cancer Services operations, including front desk, call center, patient scheduling, and designated template support functions in La Jolla, Hillcrest, Kearny Mesa, and North County.

The Front Desk Coordinator supports patient-facing and operational workflows by greeting patients, performing check-in and check-out procedures, scheduling and updating appointments, and assisting with daily clinic operations. Scheduling responsibilities may include, but are not limited to, covering multiple Cancer Services areas at Moores Cancer Center, Koman Outpatient Pavilion, Multi-Specialty Clinics at McGrath Outpatient Pavilion in Hillcrest, Infusion and Fast Track, MRI, Imaging, and Laboratory Services. Duties may include patient registration, insurance and authorization verification, demographic updates, co-payment collection, cash drawer monitoring, report expediting, InBasket pool support, and close collaboration with physicians, nurses, clinic staff, leadership, and other UC San Diego Health departments.

The Front Desk Coordinator provides template support to ensure provider templates and clinic schedules are accurate, coordinated, and functioning efficiently. Responsibilities include reviewing and reconciling provider templates and clinic schedules, creating and updating templates in Epic, revising existing templates, and reviewing template requests for accuracy and completeness. The role utilizes Excel and the QGenda platform to review and reconcile scheduling information and template requests, identify discrepancies, and communicate with clinic teams and designated template owners to resolve issues or eliminate requests as appropriate.

The Front Desk Coordinator also provides Call Center Specialist coverage, including answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorizations for scheduled services, and expediting Epic orders from routed referrals through the MUC work queue. Responsibilities also include reviewing and scheduling Follow-Up Orders in Epic to coordinate provider-recommended return visits and supporting established scheduling workflows. The role provides Clinical Care Coordinator coverage as needed, assisting with desk coverage and expediting patient scheduling by reviewing Epic referral work queues.

The Front Desk Coordinator acts as a patient liaison by responding to inquiries, coordinating appointments, assisting with admissions when applicable, and supporting patient-related requests. The role requires strong organizational and time management skills to balance competing priorities, manage multiple assignments, maintain accuracy, and meet established turnaround times across front desk, call center, scheduling, and template support functions.

Additional duties include administrative support, calendaring, and other duties as assigned based on operational needs.

MINIMUM QUALIFICATIONS

• Three (3) years of relevant experience working in a large healthcare organization.
• Prior scheduling experience.
• Proven knowledge of third-party payors, including federal, state, and private health plans.
• Experience with patient check-in/check-out and cash handling.
• Demonstrated experience with insurance and authorizations.
• Knowledge of appointment scheduling systems, preferably Epic.
• Possess strong computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service skills.

PREFERRED QUALIFICATIONS

• Oncology experience.
• Outpatient experience.
• Epic-Cadence experience.
• Experience supporting clinic templates.
• Experience with varied scheduling workflows.
• Experience with Excel.
• Bilingual English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be able to cover overtime and/or holidays as needed.
• Work locations include La Jolla, Hillcrest, Kearny Mesa and North County as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

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