Clinical Support Assistant - Per Diem - La Jolla - 141595

UC San Diego Health; San Diego (CA); On-site; USD 43,000 - 58,000; Part time

Job summary

UC San Diego Health is seeking a Clinical Support Assistant - Per Diem for the La Jolla area. You will be the first point of contact for patients scheduling appointments, handling high volumes of calls, registrations, and referrals while coordinating with Hillcrest and La Jolla campuses.

Responsibilities include managing appointment workflows, authorizations, and ensuring excellent patient service across multiple systems.

Qualifications

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving ability by using good judgement and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to communicate clearly both verbally and in writing.
• Possess professionalism, credibility, commitment to high standards, innovation, discriminating judgement and accountability.
• Strong organizational skills with ability to set priorities, meet deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgement and discretion.

Responsibilities

• The Call Center Specialist is the first point of contact for patients scheduling appointments.
• Performs and coordinates call center duties including answering high volume calls, scheduling appointments, registration, authorizations and referrals.
• Serves as a resource for patients, physicians, staff, and ambulatory care service managers.
• Performs other related duties as required.
• Incumbent will need to work and go between Hillcrest and La Jolla campuses.

Skills

Call Center

Customer service

Communication skills

Problem solving

Tools

EPIC

ORSOS

PCIS

IDX

Job description

Payroll Title

HOSP AST 3 PD

Department

LA JOLLA PAIN TREATMENT CNTR

Hiring Pay Scale

$36.73 / Hour

Worksite

Koman Family Outpatient Pavilion

Appointment Type

Per Diem

Appointment Percent

20%

Union

EX Contract

Total Openings

1

Work Schedule

Days, 8-Hour Shifts, Monday-Friday

Filing Deadline

Wed 10/21/2026

Job Title

#141595 Clinical Support Assistant - Per Diem - La Jolla

Description

Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties (to include, but not limited to): answering high volume of calls, scheduling appointments, registration, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required.

The incumbent will need to work and go between Hillcrest and La Jolla campuses.

Minimum Qualifications

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving ability by using good judgement and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgement and accountability.
• Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgement and discretion.

Preferred Qualifications

• EPIC, ORSOS, PCIS, and IDX experience.
• Experience working in a pain clinic.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Floats to other sites to provide coverage as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Vaccination Policy

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Life-support Certifications

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health Overview

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics.

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

Equal Opportunity Employer

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Anti-Discrimination Policy

For the University of California's Anti-Discrimination Policy, please visit https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Smoke and Tobacco Free Environment

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Marijuana and Drug Free Environment

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting