Patient Service Representative Lead - 141866

University of California San Diego; San Diego (CA); On-site; USD 45,000 - 61,000; Full time

Job summary

UC San Diego Health is hiring a Patient Service Representative Lead to run front-end operations at the Rancho Bernardo clinic. You will oversee reception, scheduling and referral coordination, while coaching staff and supporting administrative improvements across multiple departments.

The role emphasizes patient experience, revenue integrity, and collaboration with the Practice Supervisor to standardize processes and enhance workflows.

Qualifications

• Four plus years of healthcare front-office experience with strong admin knowledge.
• Experience with Epic for scheduling, patient records and billing.
• At least one year of supervision in a large healthcare setting.
• Proficiency in Excel, PowerPoint and Word with data interpretation.

Responsibilities

• Oversee daily front-end operations including reception and call center tasks.
• Coordinate referrals and authorizations to support clinic workflows.
• Provide guidance to junior staff and coach team members.
• Assist with template management, office purchases and process standardization.
• Support revenue integrity through accurate payer coding and data entry.

Skills

Supervisory experience

Ambulatory care practices

Staff coaching and training

Front office operations

Experience with referrals and authoriz

Tools

Epic EHR

Microsoft Excel

PowerPoint

Microsoft Word

Job description

Payroll Title: HOSP BLANK AST 4

Department: CommUnity Care Rancho Bernardo

Hiring Pay Scale: $33.60 - $44.36 / Hour

Worksite: Rancho Bernardo

Appointment Type: Career

Appointment Percent: 80%

Union: EX Contract

Total Openings: 1

Work Schedule: Days, 8-Hour Shifts, Monday-Friday

#141866 Patient Service Representative Lead

Filing Deadline: Thu 10/29/2026

UC San Diego values and welcomes people from all backgrounds.

UCSD Layoff from Career Appointment: Apply by 10/19/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Practice Supervisor, the Patient Service Representative Lead oversees daily front-end operations, including reception, call center functions, referrals, and authorizations. The role also supports advanced administrative responsibilities, including template management, office purchases, staff coaching, and training. The Lead provides guidance to junior staff, serves as a key departmental resource, and collaborates with the Practice Supervisor to improve workflows, standardize administrative practices, and support efficient clinic operations.

Based at the Rancho Bernardo Primary Care clinic, this position supports front office registration for five departments: Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN. Responsibilities include checking in patients, maintaining accurate registration information, verifying insurance eligibility for outpatient services with third-party payers, coordinating referrals and authorizations, and registering bulk accounts as needed. The Lead ensures accurate payer code selection based on requested services and provider information to support revenue integrity.

As a front office lead in a busy clinic, this position helps maintain service and quality standards, supports staff development, and contributes to a positive patient experience and high-quality patient care. Other duties may be assigned as needed.

MINIMUM QUALIFICATIONS

• Minimum of four (4) years of related experience in a healthcare setting, with extensive knowledge of administrative practices.
• Experience using electronic health record systems, including Epic, for scheduling, patient records, and billing.
• At least one year of supervisory experience in a large, complex healthcare environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word, including creating and interpreting graphs.
• Demonstrated skills and extensive knowledge of ambulatory care practices.
• Experience in Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN.

PREFERRED QUALIFICATIONS

• Experience developing standard work, standardizing processes, supporting quality improvement, training staff, and collaborating across teams.
• Experience using Artera or similar patient communication tools.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.
• Ability to adjust work hours and locations, including working overtime, weekends, and holidays as required to meet business needs.

Pay Transparency Act

Annual Full Pay Range: $70,157 - $92,624 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $33.60 - $44.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace