Clinical Support Assistant - Per Diem - La Jolla

University of California San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Part time

Job summary

UC San Diego Health in San Diego, CA seeks a Clinical Support Assistant to be the first contact for patients scheduling appointments, handling high-volume calls, registrations and referrals across Hillcrest and La Jolla campuses.

This per diem role requires strong customer service, familiarity with third-party payors, and ability to work across multiple systems. The position offers 20% appointment percent, 8-hour shifts, days, and the chance to support the Pain Treatment Center.

Qualifications

• Three years' experience in a large complex healthcare setting.
• Knowledge of third-party payors including federal, state, and private plans.
• Call center experience required.
• Strong problem-solving and judgment to meet customer expectations.
• Proficient with multiple computer systems and patient data.
• Excellent written and verbal communication.
• Professionalism, confidentiality, and accountability.

Responsibilities

• Act as the first point of contact for patients scheduling appointments.
• Handle high-volume calls, scheduling, registration, authorizations and referrals.
• Assist patients, physicians, staff, and care managers; support ambulatory care operations.
• Work across Hillcrest and La Jolla campuses as needed.
• Maintain strict confidentiality and professional conduct.

Skills

Call center experience

Healthcare setting

Customer service

Communication skills

Problem solving

Job description

#141595 Clinical Support Assistant - Per Diem - La Jolla

Filing Deadline: Wed 10/21/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

• Payroll Title: HOSP AST 3 PD
• Department: LA JOLLA PAIN TREATMENT CNTR
• Hiring Pay Scale: $36.73 / Hour
• Worksite: Koman Family Outpatient Pavilion
• Appointment Type: Per Diem
• Appointment Percent: 20%
• Union: EX Contract
• Total Openings: 1
• Work Schedule: Days, 8-Hour Shifts, Monday-Friday

DESCRIPTION

Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties (to include, but not limited to): answering high volume of calls, scheduling appointments, registration, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required.

The incumbent will need to work and go between Hillcrest and La Jolla campuses.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.

PREFERRED QUALIFICATIONS

• EPIC, ORSOS, PCIS, and IDX experience.
• Experience working in a pain clinic.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Floats to other sites to provide coverage as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace