Per Diem Front Desk Coordinator & Template Support - 141864

UC San Diego Health; San Diego (CA); On-site; USD 87,162,000 - 124,140,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator to support La Jolla and associated Cancer Services operations. The role entails front desk duties, call center coverage, patient scheduling, and template support across multiple clinics, including Moores Cancer Center and related sites.

You will manage patient check‑in/check‑out, verify insurance, secure authorizations, and assist with Epic template requests, requiring strong organizational skills and attention to detail.

Qualifications

• Three (3) years of relevant experience in a large healthcare organization.
• Scheduling experience is required.
• Proven knowledge of third‑party payors, including federal, state, and private health plans.
• Experience with patient check‑in/check‑out and cash handling.
• Experience with insurance and authorizations.
• Knowledge of appointment scheduling systems, preferably Epic.
• Strong computer skills and ability to work across multiple systems during calls.
• Excellent customer service skills.

Responsibilities

• Greet patients and assist with check‑in/check‑out and scheduling.
• Support front desk operations, call center coverage, and template support across multiple locations.
• Review and reconcile provider templates and clinic schedules; create/update templates in Epic.
• Use Excel and QGenda to review scheduling information and resolve discrepancies.
• Coordinate with physicians, nurses, and clinic staff to ensure efficient operations.

Skills

Customer service

Scheduling

Multitasking

Bilingual English/Spanish

Tools

Epic

QGenda

Excel

Job description

Filing Deadline

Thu 10/29/2026

Payroll Title

HOSP AST 3 PD

Department

La Jolla MCC Cancer Ctr Clinic

Hiring Pay Scale

$36.73 / Hour

Worksite

Moores Cancer Center

Appointment Type

Per Diem

Appointment Percent

20%

Union

EX Contract

Total Openings

1

Work Schedule

Days, 8-Hour Shifts, Monday-Friday

#141864 Per Diem Front Desk Coordinator & Template Support

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Description

Under the supervision of the Clinic Operations Leadership, the Front Desk Coordinator provides coverage across Cancer Services operations, including front desk, call center, patient scheduling, and designated template support functions in La Jolla, Hillcrest, Kearny Mesa, and North County.

The Front Desk Coordinator supports patient-facing and operational workflows by greeting patients, performing check-in and check-out procedures, scheduling and updating appointments, and assisting with daily clinic operations. Scheduling responsibilities may include, but are not limited to, covering multiple Cancer Services areas at Moores Cancer Center, Koman Outpatient Pavilion, Multi-Specialty Clinics at McGrath Outpatient Pavilion in Hillcrest, Infusion and Fast Track, MRI, Imaging, and Laboratory Services. Duties may include patient registration, insurance and authorization verification, demographic updates, co-payment collection, cash drawer monitoring, report expediting, InBasket pool support, and close collaboration with physicians, nurses, clinic staff, leadership, and other UC San Diego Health departments.

The Front Desk Coordinator provides template support to ensure provider templates and clinic schedules are accurate, coordinated, and functioning efficiently. Responsibilities include reviewing and reconciling provider templates and clinic schedules, creating and updating templates in Epic, revising existing templates, and reviewing template requests for accuracy and completeness. The role utilizes Excel and the QGenda platform to review and reconcile scheduling information and template requests, identify discrepancies, and communicate with clinic teams and designated template owners to resolve issues or elevate requests as appropriate.

The Front Desk Coordinator also provides Call Center Specialist coverage, including answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorizations for scheduled services, and expediting Epic orders from routed referrals through the MUC work queue. Responsibilities also include reviewing and scheduling Follow‑Up Orders in Epic to coordinate provider‑recommended return visits and supporting established scheduling workflows. The role provides Clinical Care Coordinator coverage as needed, assisting with desk coverage and expediting patient scheduling by reviewing Epic referral work queues.

The Front Desk Coordinator acts as a patient liaison by responding to inquiries, coordinating appointments, assisting with admissions when applicable, and supporting patient‑related requests. The role requires strong organizational and time‑management skills to balance competing priorities, manage multiple assignments, maintain accuracy, and meet established turnaround times across front desk, call center, scheduling, and template support functions.

Additional duties include administrative support, calendaring, and other duties as assigned based on operational needs.

Minimum Qualifications

• Three (3) years of relevant experience working in a large healthcare organization.
• Prior scheduling experience.
• Proven knowledge of third‑party payors, including federal, state, and private health plans.
• Experience with patient check‑in/check‑out and cash handling.
• Demonstrated experience with insurance and authorizations.
• Knowledge of appointment scheduling systems, preferably Epic.
• Possess strong computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service skills.

Preferred Qualifications

• Oncology experience.
• Outpatient experience.
• Epic‑Cadence experience.
• Experience supporting clinic templates.
• Experience with varied scheduling workflows.
• Experience with Excel.
• Bilingual English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be able to cover overtime and/or holidays as needed.
• Work locations include La Jolla, Hillcrest, Kearny Mesa and North County as needed.
• Employment is subject to a criminal background check and pre‑employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading‑edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute‑designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace