PeopleSoft Technical Support Engineer - TS/SCI Clearance

Peraton; Herndon (VA); On-site; USD 95,000 - 135,000; Full time

Job summary

Peraton is seeking a highly skilled Technical Support professional for a National Security program in Herndon, VA. The role emphasizes close collaboration with government customers, project leads, ISSO, vendors, and end users to maintain system health and meet stringent timelines.

Responsibilities include daily monitoring, rapid issue resolution to meet SLAs, and documentation of procedures. The candidate should be proactive, detail-oriented, and able to work independently while following

Qualifications

• Requires TS/SCI clearance with polygraph or the ability to obtain.
• Bachelor's degree in a related field with 8+ years of relevant experience, or 4 additional years of relevant experience may substitute for degree.

Responsibilities

• Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and End Users.
• Perform daily system monitoring and monthly tasks.
• Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Respond promptly to system issues by troubleshooting and resolving them through a ticketing system; may report to customer location during off-hours.
• Establishes objectives and directs staff activities to improve technical support practices in quality, knowledge-centered support and resolution timeframes.
• Coordinates customer service activities with other internal functions.
• Assists users with software applications (e.g., website access, email setup, troubleshooting) for immediate problem resolution.
• Create or update documentation related to system operations and processes, ensuring clarity and simplicity.

Skills

TS/SCI clearance

8+ years experience

System monitoring

Troubleshooting

Documentation

After-hours availability

Education

Bachelor's degree in related field

Tools

PeopleSoft

Job description

Peraton is seeking a highly skilled Technical Support professional for a National Security program in Herndon, VA. The role emphasizes close collaboration with government customers, project leads, ISSO, vendors, and end users to maintain system health and meet stringent timelines.

Responsibilities include daily monitoring, rapid issue resolution to meet SLAs, and documentation of procedures. The candidate should be proactive, detail-oriented, and able to work independently while following