PeopleSoft Technical Support Engineer - TS/SCI Clearance

Peraton; Herndon (VA); On-site; USD 104,000 - 166,000; Full time

Benefits offered by this job

Subsidized benefits

25 days PTO

Bonus plan eligibility

Job summary

Peraton in Herndon, VA seeks a highly skilled Technical Support professional to work with government customers, ISSO, and vendors. The role focuses on system monitoring, troubleshooting, and maintaining mission-critical applications per project specs.

Candidates must hold an active TS/SCI clearance with polygraph or eligibility, plus 8+ years of PeopleSoft Technical Support experience. The position offers substantial benefits, PTO, and a competitive salary range.

Qualifications

• TS/SCI clearance with polygraph or ability to obtain
• Bachelor's degree with 8+ years of relevant experience or 4 additional years in lieu of degree
• Minimum 8 years of experience with PeopleSoft Technical Support
• Proven ability to install, configure, and maintain systems per project specifications
• Strong troubleshooting and debugging skills for server-based applications and IT infra components
• Ability to perform occasional after-hours tasks
• Ensure proper documentation of system operations and maintenance procedures
• Perform performance monitoring and provide issue documentation with recommendations

Responsibilities

• Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and End Users.
• Perform daily system monitoring and monthly tasks.
• Ensure maximum issue resolution to meet SLAs.
• Implements policies and procedures for problem handling from identification to correction.
• Respond promptly to system issues via ticketing system; may report on-site during off-hours.
• Direct staff activities to improve technical support practices.
• Coordinate customer service activities with internal functions.
• Assist users with software applications for immediate problem resolution.
• Create or update documentation related to system operations and processes.

Skills

TS/SCI clearance

PeopleSoft Support

System monitoring

Troubleshooting

Documentation

After-hours availability

Education

Bachelor's degree in related field

Equivalent experience in lieu of degree

Tools

PeopleSoft

Job description

Peraton in Herndon, VA seeks a highly skilled Technical Support professional to work with government customers, ISSO, and vendors. The role focuses on system monitoring, troubleshooting, and maintaining mission-critical applications per project specs.

Candidates must hold an active TS/SCI clearance with polygraph or eligibility, plus 8+ years of PeopleSoft Technical Support experience. The position offers substantial benefits, PTO, and a competitive salary range.