Technical Support Engineer - PeopleSoft

Peraton; Herndon (VA); On-site; USD 104,000 - 166,000; Full time

Benefits offered by this job

Subsidized benefits

25 days PTO

Bonus plan eligibility

Job summary

Peraton in Herndon, VA seeks a highly skilled Technical Support professional to work with government customers, ISSO, and vendors. The role focuses on system monitoring, troubleshooting, and maintaining mission-critical applications per project specs.

Candidates must hold an active TS/SCI clearance with polygraph or eligibility, plus 8+ years of PeopleSoft Technical Support experience. The position offers substantial benefits, PTO, and a competitive salary range.

Qualifications

• TS/SCI clearance with polygraph or ability to obtain
• Bachelor's degree with 8+ years of relevant experience or 4 additional years in lieu of degree
• Minimum 8 years of experience with PeopleSoft Technical Support
• Proven ability to install, configure, and maintain systems per project specifications
• Strong troubleshooting and debugging skills for server-based applications and IT infra components
• Ability to perform occasional after-hours tasks
• Ensure proper documentation of system operations and maintenance procedures
• Perform performance monitoring and provide issue documentation with recommendations

Responsibilities

• Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and End Users.
• Perform daily system monitoring and monthly tasks.
• Ensure maximum issue resolution to meet SLAs.
• Implements policies and procedures for problem handling from identification to correction.
• Respond promptly to system issues via ticketing system; may report on-site during off-hours.
• Direct staff activities to improve technical support practices.
• Coordinate customer service activities with internal functions.
• Assist users with software applications for immediate problem resolution.
• Create or update documentation related to system operations and processes.

Skills

TS/SCI clearance

PeopleSoft Support

System monitoring

Troubleshooting

Documentation

After-hours availability

Education

Bachelor's degree in related field

Equivalent experience in lieu of degree

Tools

PeopleSoft

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About The Role

We are seeking a highly skilled and experienced member to join our Technical Support team. This position will require the candidate to work closely with government customers, contractor Project Lead, Information Systems Security Officer (ISSO), Application Vendor, and Application End Users. The candidate must have experience in system monitoring and troubleshooting. The role demands an individual who is proactive, detail-oriented, and capable of working independently while adhering to customer requirements and timelines.

Duties and Responsibilities

• Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and Application End Users.
• Perform daily system monitoring and monthly tasks.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Respond promptly to system issues by troubleshooting and resolving them through a ticketing tracking system. In certain circumstances, report to customer location during off-hours for issue resolution.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
• Coordinates customer service activities with other internal functions.
• Assists users with software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
• Create or update documentation related to system operations and processes, ensuring clarity and simplicity.

Qualifications

Required Qualifications:

• TS/SCI clearance with polygraph adjudication or the ability to obtain SCI clearance and pass a polygraph.
• Bachelor's degree in a related field with 8+ years of relevant experience. Alternatively, 4 additional years of relevant experience may be considered in lieu of degree.
• Minimum 8 years of experience with PeopleSoft Technical Support.
• Proven ability to install, configure, and maintain systems per project specifications.
• Strong troubleshooting and debugging skills for server-based applications and IT infrastructure components.
• Ability to perform occasional after-hours tasks.
• Ensure proper documentation of system operation and maintenance procedures.
• Perform performance monitoring and provide issue documentation, including recommendations to management.

Desired Qualifications:

• Ability to work well in a team environment.
• Anticipate and address potential issues proactively.

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

EEO:

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.