Technical Support Engineer – PeopleSoft

Peraton; Herndon (VA); On-site; USD 95,000 - 135,000; Full time

Job summary

Peraton is seeking a highly skilled Technical Support professional for a National Security program in Herndon, VA. The role emphasizes close collaboration with government customers, project leads, ISSO, vendors, and end users to maintain system health and meet stringent timelines.

Responsibilities include daily monitoring, rapid issue resolution to meet SLAs, and documentation of procedures. The candidate should be proactive, detail-oriented, and able to work independently while following

Qualifications

• Requires TS/SCI clearance with polygraph or the ability to obtain.
• Bachelor's degree in a related field with 8+ years of relevant experience, or 4 additional years of relevant experience may substitute for degree.

Responsibilities

• Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and End Users.
• Perform daily system monitoring and monthly tasks.
• Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Respond promptly to system issues by troubleshooting and resolving them through a ticketing system; may report to customer location during off-hours.
• Establishes objectives and directs staff activities to improve technical support practices in quality, knowledge-centered support and resolution timeframes.
• Coordinates customer service activities with other internal functions.
• Assists users with software applications (e.g., website access, email setup, troubleshooting) for immediate problem resolution.
• Create or update documentation related to system operations and processes, ensuring clarity and simplicity.

Skills

TS/SCI clearance

8+ years experience

System monitoring

Troubleshooting

Documentation

After-hours availability

Education

Bachelor's degree in related field

Tools

PeopleSoft

Job description

Required Qualifications:

• TS/SCI clearance with polygraph adjudication or the ability to obtain SCI clearance and pass a polygraph.
• Bachelor's degree in a related field with 8+ years of relevant experience. Alternatively, 4 additional years of relevant experience may be considered in lieu of degree.
• Minimum 8 years of experience with PeopleSoft Technical Support.
• Proven ability to install, configure, and maintain systems per project specifications.
• Strong troubleshooting and debugging skills for server-based applications and IT infrastructure components.
• Ability to perform occasional after-hours tasks.
• Ensure proper documentation of system operation and maintenance procedures.
• Perform performance monitoring and provide issue documentation, including recommendations to management.

Desired Qualifications:

• Ability to work well in a team environment.
• Anticipate and address potential issues proactively.

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan

We are seeking a highly skilled and experienced member to join our Technical Support team. This position will require the candidate to work closely with government customers, contractor Project Lead, Information Systems Security Officer (ISSO), Application Vendor, and Application End Users. The candidate must have experience in system monitoring and troubleshooting. The role demands an individual who is proactive, detail-oriented, and capable of working independently while adhering to customer requirements and timelines.

Duties and Responsibilities:

• Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and Application End Users.
• Perform daily system monitoring and monthly tasks.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Respond promptly to system issues by troubleshooting and resolving them through a ticketing tracking system. In certain circumstances, report to customer location during off-hours for issue resolution.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge-centered support and resolution timeframes.
• Coordinates customer service activities with other internal functions.
• Assists users with software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
• Create or update documentation related to system operations and processes, ensuring clarity and simplicity.