People Partner: Drive Talent & Change Across Teams

Customer.io; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

Customer.io is expanding its People Experience team in the United States and seeks a People Partner to support our global workforce. You’ll partner with leaders across functions to drive talent management, development, and organizational effectiveness in a fast-paced environment.

A strong emphasis on DEIB, change management, and data-driven decisions will help you thrive. The role offers an opportunity to deepen business partnership, shape people programs, and contribute to a collaborative

Qualifications

• 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner.
• Strong data analytics and workforce planning foundations.
• Experience partnering with leaders across functions in a global environment.

Responsibilities

• Partner with departmental leaders to align business needs and develop growth plans.
• Own performance management cycles and coach managers.
• Guide managers and employees through day-to-day questions with fairness.
• Assess team structures and implement changes.
• Support change management initiatives across teams.
• Build relationships with managers to understand needs and provide guidance.
• Review People metrics to spot trends and inform decisions.
• Roll out employee engagement initiatives.
• Help develop and implement people programs.
• Be an active member of the People Experience team.

Skills

HRBP experience

People analytics

Change management

DEIB programs

Talent management

Coaching & development

Job description

Customer.io is expanding its People Experience team in the United States and seeks a People Partner to support our global workforce. You’ll partner with leaders across functions to drive talent management, development, and organizational effectiveness in a fast-paced environment.

A strong emphasis on DEIB, change management, and data-driven decisions will help you thrive. The role offers an opportunity to deepen business partnership, shape people programs, and contribute to a collaborative