People Operations Supervisor - Grow Teams & Coach

Global-Lending-Services; Greenville (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay and performance-b

Medical, dental, vision, telemedicine

401K with employer match

Paid Time Off and holidays

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking a People Supervisor - Operations to lead and coach a team, delivering training and guidance to ensure strong performance and customer support. You will evaluate processes, set goals, and partner with other units to optimize operations.

The role emphasizes developing staff, managing schedules, resolving escalated issues, and advancing leadership paths within GLS as part of our campus recruitment for December 2026 and May 2027 cohorts.

Qualifications

• Bachelor’s degree is required.
• Phenomenal interpersonal skills with a focus on empowering others.
• Ability to learn new concepts and think fast on your feet.
• Strong drive, ambition, and the ability to motivate others.
• Solid written and verbal communication skills.
• Excellent organizational skills with high attention to detail.
• Hands-on approach, and willingness to go above and beyond to get the job done.
• Commitment to exemplifying organizational core values.

Responsibilities

• Provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities.
• Evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness.
• Establish strong working relationships with other business units.
• Support the development and maintenance of departmental operating procedures.
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company.
• Accept incoming calls and effectively resolve escalated complaints.
• Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Leadership potential

Motivation/ambition

Learning agility

Team empowerment

Adaptability to change

Education

Bachelor’s degree

Job description

GLS is seeking a People Supervisor - Operations to lead and coach a team, delivering training and guidance to ensure strong performance and customer support. You will evaluate processes, set goals, and partner with other units to optimize operations.

The role emphasizes developing staff, managing schedules, resolving escalated issues, and advancing leadership paths within GLS as part of our campus recruitment for December 2026 and May 2027 cohorts.