Guest Service Supervisor — Lead, Coach & Grow

Global Partners LP; Lancaster (NH); Sur place; USD 23 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health & Wellness

401k with match

Tuition reimbursement

Career development

Résumé du poste

Global Partners LP is seeking a Guest Service Supervisor to supervise staff and organize and monitor work processes directed by management, helping achieve store objectives.

You will coach employees, greet guests, uphold safety and quality standards, operate the point of sale, manage cash tasks, and ensure shelves are stocked and store areas are clean.

The role may require flexible hours, and the company emphasizes equal opportunity employment and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours.
• Excellent customer service and communication skills.

Responsabilités

• Supervise employees and ensure duties are performed as directed by management.
• Coach employees by giving constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store policies and practices.
• Operate the POS and maintain proper cash levels.
• Ensure store housekeeping tasks are completed (cleaning, dusting, sweeping, etc.).
• Support 24/7 execution of guest service programs and processes.
• Handle all cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions and address guest inquiries.
• Check in external and internal vendors per guidelines.

Connaissances

Supervising staff

Coaching staff

Guest service

Cash handling

POS operation

Inventory replenishment

Vendor checks

Customer inquiries handling

Formation

High School Diploma or equivalent

Outils

POS system

Description du poste

Global Partners LP is seeking a Guest Service Supervisor to supervise staff and organize and monitor work processes directed by management, helping achieve store objectives.

You will coach employees, greet guests, uphold safety and quality standards, operate the point of sale, manage cash tasks, and ensure shelves are stocked and store areas are clean.

The role may require flexible hours, and the company emphasizes equal opportunity employment and opportunities for growth.