People Operations Specialist

swipejobs, Inc.; New York (NY); Hybrid; USD 55,000 - 69,000; Part time

Job summary

swipejobs, Inc. is seeking a People Operations Analyst in New York, NY for a contract-hybrid role. The position requires hands-on Workday experience, data governance, and process improvement support to the People team.

The role focuses on optimizing HR processes, conducting UAT, and maintaining system and process documentation while partnering with cross-functional teams to drive efficiency and employee experience.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 3 years in a systems- or process-focused role.
• Hands-on experience with Workday; ServiceNow desirable.

Responsibilities

• Support strategic People/HR projects and address HR systems issues, troubleshooting, and solutions.
• Perform thorough UAT for system changes during each sprint cycle and for BAU improvements.
• Maintain documentation for test scripts, screenshots, scenarios, and testing results.
• Conduct regular data audits to maintain accuracy and integrity of People data.
• Support requirements gathering and prioritization for HR systems optimization roadmap.
• Create and maintain requirements for HRIS and ticketing systems enhancements.
• Develop internal process documentation, user guides, and quick-reference materials.
• Assist with HR systems training, data cleanup, audits, and data governance.
• Develop process guides and playbooks for consistent People operations.
• Identify opportunities for HR process improvement and efficiency gains.
• Collaborate with cross-functional teams to optimize systems and processes.
• Provide timely project updates and maintain project documentation.

Skills

HR systems

Data analysis

Project management

UAT testing

Documentation

Process improvement

Stakeholder collaboration

Communication

Education

Bachelor's degree or equivalent

Relevant experience

Tools

Workday

ServiceNow

Job description

Job Description:

People Operations Analyst

Location: New York, NY Midtown Manhattan
Job Type: Contract
Work Arrangement: Hybrid 3 days per week in office
Openings: 1
Anticipated Start: February 2027
Pay Rate: $45.00/hour

About the Role

We are seeking a People Operations Analyst to join a dynamic People Strategy & Operations team. This role will support a diverse range of strategic People initiatives, HR systems and process improvements, data analysis, training and development, and company-wide change management efforts.

The ideal candidate is highly organized, analytical, and proactive, with hands-on experience supporting HR systems and a strong interest in process improvement and organizational efficiency. You will serve as an enablement partner to the People team by helping establish effective processes, apply best practices, and deliver high-quality project outcomes.

This is a hybrid position requiring at least 3 days per week in a Midtown Manhattan office.

Key Responsibilities

• Support a variety of strategic People/HR projects while assisting with business-as-usual HR systems issues, troubleshooting, and solutions.
• Perform thorough user acceptance testing (UAT) for system changes during each sprint cycle, including BAU and optimization updates.
• Maintain documentation for test scripts, screenshots, scenarios, and testing results.
• Conduct regular data audits and validations to identify and correct discrepancies and maintain the accuracy and integrity of People data.
• Support information-gathering sessions, requirements documentation, and project prioritization for the broader HR systems optimization roadmap.
• Create, maintain, and document requirements for enhancements and updates to HRIS and ticketing systems.
• Develop and maintain internal process documentation, user guides, and quick-reference materials for People systems, data audits, workflows, and process changes.
• Assist with HR systems training, data cleanup, audits, and data governance initiatives.
• Develop process guides and playbooks to support consistent and effective People operations.
• Identify opportunities for HR process improvement and reengineering that can improve efficiency, quality, profitability, and employee experience.
• Collaborate with cross-functional teams to enhance and optimize systems, processes, and ways of working.
• Provide timely project updates, maintain project documentation, and consistently meet project deadlines.

Education & Experience

• Bachelor's degree in Business, Human Resources, Finance, or a related field, or equivalent relevant experience.
• At least 3 years of experience in a systems- or process-focused role preferred.
• Hands-on experience with Workday required.
• Experience with ServiceNow is highly desirable.
• Experience supporting HR systems, processes, projects, or data-related initiatives is a plus.

Technical Skills

• Proficiency with Microsoft Office Suite and/or Google Workspace.
• Strong project management and organizational skills.
• Ability to analyze data, identify trends or discrepancies, and support process improvements.
• Comfortable working with HR systems, documentation, testing, and process workflows.

Core Competencies

• Growth Mindset: Curious, motivated to learn and innovate, and interested in developing within the HR function.
• Problem Solving & Execution: Proactive problem solver who thinks ahead, remains calm under pressure, and drives successful outcomes.
• Organization & Delivery: Highly organized with strong attention to detail and the ability to manage multiple priorities and tight deadlines.
• Communication: Exceptional written and verbal communication skills with the ability to work effectively across teams.

What You'll Bring

The successful candidate will be someone who enjoys working at the intersection of People, technology, data, and process improvement. You should be comfortable navigating HR systems, working with stakeholders across an organization, documenting processes, testing system changes, and identifying opportunities to make HR operations more efficient and effective.

Pay Rate: $45.00/hour

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified applicants and do not discriminate based on legally protected characteristics.

$45.00 / hr