People Operations Manager — Process, Data & Compliance

Sotera Health Company; Oak Brook (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Sotera Health Company is seeking a People Operations Supervisor to oversee daily HR operations across the employee lifecycle, including onboarding, offboarding, and policy compliance, while ensuring a positive, compliant employee experience.

You will coach a People Operations team, drive process improvements and system enhancements (Workday experience preferred), monitor SLAs and KPIs, and collaborate with stakeholders to scale operations and data accuracy.

Qualifications

• Bachelor’s degree in a related field is required.
• SHRM-CP/PHR certification is a plus.
• Minimum 5 years in HR/People Operations.
• Experience leading HR processes across the employee lifecycle.
• Strong data analysis and cross-functional collaboration.

Responsibilities

• Oversee daily People Operations activities across the employee lifecycle.
• Provide day-to-day direction, coaching, and workload prioritization.
• Identify and implement improvements to HR processes and workflows.
• Support HRIS processes and system enhancements, leveraging automation & AI.
• Ensure policies are compliant and SOPs are maintained.
• Develop and maintain documentation, SOPs, and knowledge resources.
• Establish and monitor SLAs and KPIs; drive service-oriented improvements.
• Support cross-functional HR initiatives and policy updates.
• Ensure confidential handling of data and compliance with privacy rules.

Skills

People leadership

HRIS (Workday)

HR metrics and data analysis

Process improvement

Effective communication

Education

Bachelor’s degree in Business, Human Resources, or related field

SHRM-CP or PHR certification (preferred)

Tools

Workday

Job description

Sotera Health Company is seeking a People Operations Supervisor to oversee daily HR operations across the employee lifecycle, including onboarding, offboarding, and policy compliance, while ensuring a positive, compliant employee experience.

You will coach a People Operations team, drive process improvements and system enhancements (Workday experience preferred), monitor SLAs and KPIs, and collaborate with stakeholders to scale operations and data accuracy.