People Operations Lead — Onboarding & HR Ops

Tutor; Watertown (MA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Unlimited PTO

In-office meals

Job summary

Tutor Intelligence in Watertown, MA is seeking a People Operations Manager to own the day-to-day employee experience from offer to offboarding. You’ll run onboarding, 30-60-90 check-ins, employee changes, and offboarding for a 160+ person team across six states, and you’ll be the trusted answer on how things work here.

We value people over headcount: you’ll improve playbooks, support policy questions, and partner with Recruiting and the People Strategy team on compensation and titles.

Qualifications

• 3+ years in People Operations, HR generalist, or a similar operations role at a fast-growing company.
• You've run onboarding and offboarding yourself, not just supported someone who was.
• Strong written communication and ability to explain things clearly to busy people.
• High discretion and sound judgment with confidential information and sensitive employee situations.

Responsibilities

• Onboarding end to end: pre-start logistics, first-week experience, partnership with hiring managers, and the buddy program.
• 30-, 60-, and 90-day check-ins with new hires and their managers, and acting on what you hear.
• Employee changes: transfers, manager changes, title and compensation updates, and keeping our HRIS and directory accurate.
• Offboarding, exit interviews, and stay interviews, and turning what you learn into changes we actually make.
• Being the first point of contact for employee and manager questions on policies, process, and
• Maintaining and improving the People Ops playbooks so the team can run without heroics.
• Partnering with our Compliance & Benefits Administrator on leave, accommodations, and benefits questions.

Skills

People operations

HR generalist

Onboarding

Communication

Discretion

Factory/warehouse experience

Tools

Rippling

Job description

Tutor Intelligence in Watertown, MA is seeking a People Operations Manager to own the day-to-day employee experience from offer to offboarding. You’ll run onboarding, 30-60-90 check-ins, employee changes, and offboarding for a 160+ person team across six states, and you’ll be the trusted answer on how things work here.

We value people over headcount: you’ll improve playbooks, support policy questions, and partner with Recruiting and the People Strategy team on compensation and titles.