People Operations Associate

Sales Match; Virginia Beach (VA); Remote; USD 49,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Sales Match is hiring a People Operations Associate for a fully remote role based in Virginia. You will organize onboarding activities, update employee information, and answer routine workplace questions, collaborating with HR, hiring managers, recruiters, and IT to ensure smooth handoffs.

The role requires a 40-hour week and flexible shift times. Working with the People Operations team, you will help coordinate onboarding readiness, manage HR system updates, and provide timely, accurate

Qualifications

• Strong written and verbal communication to explain routine steps and provide updates.
• Ability to organize multiple open requests and verify details before updating records.
• Careful judgment when handling confidential employee information and when to escalate.

Responsibilities

• Review incoming employee emails and queues, identify type, record owner and next action.
• Verify employee information for completeness before updating HR systems (e.g., ADP).
• Open onboarding checklists for new hires with hiring manager, start date and tasks.
• Schedule welcome meetings and share joining instructions with attendees.
• Coordinate onboarding readiness with hiring managers and IT; track tasks in Asana.
• Answer routine onboarding questions using approved guidance; avoid independent decisions.
• Assign introductory courses via LMS (e.g., Cornerstone) and follow up on incomplete training.
• Follow up on missing information and maintain clear, timely notes for next owner.
• Escalate sensitive concerns to the team lead with context and actions taken.
• Close completed items with thorough notes and timely, dependable follow-up.

Skills

Written & verbal communication

Organizational skills

Discretion in handling confidential信息

Time management

Education

High school diploma or equivalent

Job description

Job Title: People Operations Associate

Monthly Pay: $4,361 - $5,831 USD per month

Summary:

An employee request arrives, gets checked, reaches the right person, and closes with clear notes and confirmed next steps. As a People Operations Associate, you support that journey by organizing onboarding activities, updating employee information, and answering routine workplace questions. The position sits within the people operations team and works under a people operations team lead. You work with employees, new hires, hiring managers, recruiters, and IT colleagues to keep everyday requests moving without missed handoffs. This fully remote, desk-based position lets you work from home in Virginia, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming employee emails and shared request queues, identify the request type, and record the question, owner, and next action.
• Check submitted employee information for completeness and consistency before making approved updates in a HR system such as ADP.
• Open onboarding checklists when recruiters confirm a new hire, noting the hiring manager, planned start, and outstanding preparation tasks.
• Organize welcome meetings using a scheduling and calendar tool such as Google Calendar, confirming attendees and sharing joining instructions.
• Coordinate with hiring managers and IT colleagues on onboarding readiness, tracking assigned tasks in a project management tool such as Asana.
• Answer routine questions about onboarding steps, internal contacts, and workplace resources using approved guidance rather than making independent employment decisions.
• Assign introductory courses through a learning management system such as Cornerstone and follow up when required learning remains incomplete.
• Follow up with employees or task owners when information is missing, recording responses and keeping the next responsible person informed.
• Escalate sensitive employee concerns, conflicting information, or stalled requests to the people operations team lead with clear context and previous actions.
• Confirm completion with the requester, close resolved items, and maintain quality through accurate updates, timely turnaround, complete notes, and dependable follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience in people operations, administrative support, or employee onboarding is preferred.
• Basic understanding of employee onboarding stages, internal service practices, and the importance of consistent employee information.
• Willingness to learn the named systems for employee updates, meeting coordination, task tracking, and introductory training administration.
• Clear written and verbal communication for explaining routine steps, asking focused questions, and sharing concise updates with colleagues.
• Careful judgment when handling confidential employee information, including knowing when to involve the people operations team lead.
• Ability to organize several open requests, verify details before updating information, and follow established instructions through completion.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for remote employee conversations and focused administrative work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Virginia, with daily responsibilities completed through desk-based systems and communication channels.
• Structured onboarding and training on the named systems, with guided practice before handling routine employee requests independently.
• Regular check-ins with the team lead to review questions, discuss progress, and clarify priorities.
• Opportunities to build employee onboarding, HR systems, coordination, and confidential communication skills through everyday people operations work.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.