Operations Associate

Talentoma; North Carolina; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Operations Associate for remote support within a North Carolina context. You will review, assign, track, and close internal requests with clear notes on outcomes, working under an operations team lead and collaborating across departments.

The role requires a 40-hour weekly commitment and adaptable shift times. The position focuses on desk-based work, using tools like Asana and Microsoft Teams, with onboarding to named systems, and opportunities to grow in business

Qualifications

• High school diploma or equivalent.
• No experience required; related admin experience preferred.
• Familiarity with task boards and digital collaboration tools.
• Able to request clarification and provide concise updates.
• Access to reliable computer and high-speed internet.
• Authorized to work in the United States.
• Fully remote work setup.
• 40-hour weekly commitment.

Responsibilities

• Review incoming requests from a shared inbox and task queue, identify action, department, and due date.
• Check requests against instructions and request missing details before proceeding.
• Create or update tasks in a project tool like Asana with ownership, priority, and due dates.
• Complete routine operations tasks within permissions and update notes.
• Coordinate clarifications via Microsoft Teams and keep colleagues informed.
• Monitor open tasks, follow up on updates, and flag approaching deadlines.
• Escalate issues to the operations team lead with context.
• Compare completed work with the checklist and resolve simple discrepancies.
• Close requests with outcome notes and notify the requester.
• Maintain quality through timely updates and thorough follow-ups.

Skills

Attention to detail

Clear communication

Prioritization

Routine task management

Remote collaboration

Education

High school diploma or equivalent

Tools

Asana

Microsoft Teams

Job description

Monthly Pay: $3,721 - $5,558 USD per month

Summary

An internal operations request arrives, gets checked, assigned, tracked, and closed with clear notes about the outcome. The Operations Associate supports this process so routine requests move forward without missing information or unclear ownership. This entry level role sits within the operations team, works under an operations team lead, and collaborates with requesters and colleagues across departments. The position is fully remote, offering desk-based work from home in North Carolina, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review incoming requests from a shared email inbox and task queue, identifying the requested action, responsible department, and expected completion date.
• Check each request against established instructions, confirm required information is present, and ask the requester for missing details before proceeding.
• Create or update task entries in a project management tool such as Asana, recording ownership, priority, due dates, and current status.
• Complete routine operations tasks within assigned permissions, including updating internal task lists, confirming handoffs, and preparing standard request acknowledgments.
• Coordinate clarifications through a team collaboration platform such as Microsoft Teams, keeping relevant colleagues informed without duplicating requests across channels.
• Monitor open tasks and dependencies, follow up with assigned colleagues when updates are due, and flag approaching deadlines for review.
• Escalate conflicting instructions, repeated delays, or requests outside established procedures to the operations team lead, explaining what has already been checked.
• Compare completed work with the original request and checklist, resolve straightforward discrepancies, and obtain confirmation from the responsible colleague when needed.
• Close completed requests with concise outcome notes, notify the requester, and ensure unfinished actions remain assigned rather than disappearing from view.
• Maintain quality through accurate updates, timely turnaround, complete notes, and consistent follow-up; share recurring obstacles during team reviews to support practical improvements.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience supporting routine business operations, shared task queues, or administrative workflows is preferred.
• Understanding of how an internal request moves through review, assignment, completion, and closure, with willingness to learn established procedures.
• Familiarity with task boards and digital collaboration tools, including updating task fields, locating instructions, and maintaining clear activity notes.
• Ability to compare request details with a checklist, recognize missing information, and distinguish routine corrections from issues requiring guidance.
• Clear written and verbal communication for requesting clarification, providing concise updates, and explaining unresolved questions to the operations team lead.
• Ability to organize competing requests, follow established priorities, and remain attentive when completing repetitive computer-based tasks throughout a working shift.
• Access to a reliable computer, high-speed internet, and a quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home focused on desk-based operations support and collaboration with colleagues through established communication channels.
• Structured onboarding and training on the named example systems, request workflows, task checklists, and escalation procedures.
• Regular check-ins with the operations team lead to review questions, priorities, work quality, and development needs.
• Opportunities to build business operations knowledge, process documentation skills, quality control habits, and dependable cross-department coordination.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.