Employee Experience Associate

Talentoma; Ohio; Remote; USD 47,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Employee Experience Associate who will operate remotely from Ohio to support new employees during onboarding. The role requires a 40-hour weekly commitment and involves coordinating with HR, managers, trainers, and IT to resolve routine requests.

You will review emails, confirm orientation details, use Workday for status updates, and share approved information and reminders to ensure a smooth new hire experience while protecting privacy and data integrity.

Qualifications

• Must have high school diploma or equivalent.
• Willingness to learn HR systems such as Workday.
• Strong written and verbal communication.
• Ability to organize competing requests and keep notes.
• Commitment to protecting employee privacy.

Responsibilities

• Review incoming employee emails and requests in a support platform and organize next steps by urgency.
• Check orientation requests against session info, confirming department, manager and outstanding steps.
• Use an HR system such as Workday to check onboarding task status and update progress.
• Send approved welcome information, orientation reminders, and practical instructions for resources and contacts.
• Coordinate orientation attendance with employees, managers and trainers and communicate changes.
• Answer routine questions about workplace resources and recognition programs using approved guidance.
• Route system access issues to IT support and follow up with the contact person.

Skills

Clear written and verbal communication

Organization of competing requests

Privacy of employee information

Authorization to work in the United St

Willingness to learn HR systems

Education

High school diploma or equivalent

Tools

Workday

Job description

Job Title: Employee Experience Associate

Monthly Pay: $4,220 - $5,731 USD per month

Summary:

Each shift begins with employee questions and onboarding requests waiting in the shared queue. As an Employee Experience Associate, you help employees find clear answers, prepare for orientation, and feel connected throughout their early workplace experience. You sit within the HR team, work under an employee experience team lead, and coordinate with employees, managers, trainers, and IT support. This fully remote, desk-based position lets you work from home in Ohio, United States, while helping routine requests move toward resolution. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming employee emails and requests in a support platform such as Freshdesk, identify the requested assistance, and organize next steps by urgency.
• Check orientation requests against approved session information, confirming the employee's department, manager, and outstanding preparation steps before arranging the appropriate follow-up.
• Use an HR system such as Workday to check onboarding task status and enter accurate progress updates within your assigned permissions.
• Send approved welcome information, orientation reminders, and practical instructions that help new employees understand where to find resources and whom to contact.
• Coordinate orientation attendance with employees, managers, and trainers, checking session details and communicating changes so everyone has the same current information.
• Answer routine questions about workplace resources and recognition programs using approved guidance, referring questions outside that guidance to the employee experience team lead.
• Route system access difficulties to IT support, explain the handoff to employees, and follow up with the assigned contact when updates are overdue.
• Distribute approved employee feedback questionnaires through a survey such as SurveyMonkey, track response status, and summarize recurring themes without exposing individual responses.
• Support employee recognition activities by checking submitted details, arranging approved reminders, and flagging recurring concerns that may affect employee satisfaction or retention.
• Close resolved requests with clear notes and handoffs; quality is judged through accuracy, turnaround, complete notes, and consistent follow-up on outstanding actions.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting employees, coordinating orientations, or answering workplace questions is preferred.
• Basic understanding of employee experience, workplace culture, recognition activities, and the purpose of structured new hire orientations.
• Willingness to learn an HR system such as Workday and follow approved steps for checking task status.
• Comfortable learning request tracking and survey tools, checking entries carefully, and keeping employee information private.
• Clear written and verbal communication, including the ability to explain routine instructions respectfully and recognize when guidance is needed.
• Ability to organize competing requests, maintain accurate notes, and follow through without making commitments outside your authority.
• A reliable computer, high-speed internet, and quiet private workspace, plus availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work focused on desk-based employee support from your home workspace in Ohio.
• Structured onboarding and training on the named systems, approved response guidance, and the steps used to handle employee requests.
• Regular check-ins with the team lead to review questions, receive feedback, and clarify priorities for pending work.
• Opportunities to build employee experience, internal communication, orientation coordination, and practical follow-up skills through everyday assignments.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.