People Operations Administrative Assistant

Top Concepts; Pigeon Forge (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

Top Concepts seeks a People Operations Administrative Assistant to support onboarding, recruiting, payroll, and HRIS maintenance. The role reports to the Director of People Operations and requires strong organization, discretion, and a customer-friendly attitude.

Training will be provided for the right candidate with prior admin/HR exposure preferred. The position involves after-hours availability for questions, collaboration with the People Operations team, and contributing to compliance and

Qualifications

• Must have strong organization and attention to detail.
• Comfortable with computers and learning new software.
• Positive, upbeat attitude and desire to learn.
• Experience in administrative/HR support preferred but not required.

Responsibilities

• Onboarding and Recruiting tasks including E-Verify, background checks, and scheduling.
• Payroll tasks such as answering questions and updating deductions in HRIS.
• Maintain HRIS with accurate records across payroll, benefits, and time clocks.
• Support compliance, audits, and confidential personnel information handling.
• Provide general administrative support and assist the Director of People Operations.

Skills

Strong organizational skills

Attention to detail

Excellent communication

Ability to learn new software

Discretion with confidential info

Education

High school diploma or equivalent

Tools

HRIS

Payroll software

Rippling

Job description

People Operations Administrative Assistant

Job Summary

The People Operations Administrative Assistant supports the People Operations department with administrative, payroll, and recruiting tasks. This role reports to the Director of People Operations. The ideal candidate has an upbeat personality, strong attention to detail, and a genuine desire to learn. Previous experience in an administrative or HR support role is preferred but not required; we'll train the right person.

Job Schedule: Must be available for after-hours calls and employee questions as needed by the Department; Typically Monday-Friday 8:30am-5:00pm with some varying schedule depending on business needs or recruiting events

Job Duties

Onboarding and Recruiting

• Complete all new-hire onboarding tasks, including document collection, E-Verify, and tax form verification
• Send onboarding packets to all new hires
• Verify background checks are completed by new hires
• Support recruiting through phone screenings, interview scheduling, and job postings on Facebook
• Respond to job inquiries and questions for candidates
• Attend local hiring events

Payroll and Benefits

• Answer employee questions about pay stubs, payroll changes, and basic benefits
• Update employee information in the benefits portal
• Manage payroll deductions and garnishments in the HRIS
• Update pay rates in the HRIS and payroll systems
• Adjust PTO balances as needed
• Complete verifications of employment (VOEs) for current and former employees

HRIS Maintenance

Enter and maintain accurate employee records in the HRIS, including personal information, job titles, locations, and employment status

Process new hires, transfers, promotions, and terminations in the HRIS promptly

Keep employee data consistent across the HRIS, payroll system, benefits portal, and POS time clock

Audit HRIS data regularly to catch errors, missing information, and outdated records

Run standard reports (headcount, turnover, new hires, PTO balances) as requested

Document HRIS processes and help train managers on basic system tasks

Compliance and Records

• Complete forms, fax documents, and file records accurately in Drive
• Assist with responding to routine Department of Labor audits and requests
• Maintain strict confidentiality of employee, payroll, and personnel information

Administrative Support

• Schedule People Operations meetings and appointments (if needed)
• Write general memos and employee correspondence (non-policy)
• Support the Director of People Operations and People Operations Manager with shifting daily priorities
• Serve as the department's first point of contact, answering basic policy questions and escalating as needed

Training

• Conduct orientation and other trainings as needed
• Other Duties as Assigned

Qualifications

Required

• High school diploma or equivalent
• Ability to handle confidential information with discretion
• Strong organization and attention to detail
• Comfortable with computers and learning new software programs
• Positive, upbeat attitude and desire to learn

Preferred

• Previous experience as an Administrative Assistant, People Operations Assistant, or HR Assistant
• Basic knowledge of employment law (FLSA, FMLA, etc.)
• Familiarity with child labor laws and compliance
• Experience with payroll or HRIS systems, Rippling a plus

About Top Concepts

Top Concepts takes pride in Creating OMG Experiences for our employees, guests and community. We aim to equip, empower and encourage our team for ongoing success through internal programs and community involvement.