People-First Team Leader | Growth & Flexible Scheduling

Chick-fil-A; Detroit (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Career development

Competitive pay

Job summary

Chick-fil-A Detroit is seeking a Team Leader to support senior leadership in daily operations and coach team members. The role focuses on ensuring restaurant efficiency and exhibiting Chick-fil-A's service standards while leading by example on every shift.

The Team Leader will handle shift leadership, guest needs, training, and daily accountability in a fast-paced environment, with a strong emphasis on teamwork, communication, and customer service excellence.

Qualifications

• Smile and engage guests
• Maintain eye contact
• Speak enthusiastically to guests
• Make emotional connections with guests
• Strong customer service mindset
• Ability to work in a fast-paced environment
• Strong people skills and desire to serve team members
• Ability to manage team member issues
• Teamwork and shared ownership
• Shift lead experience preferred

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant
• Respond promptly and respectfully to guest needs
• Assist in training new hires and set the tone for a shift
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, act as key holder
• Count drawers and finalize daily totals
• Exhibit excellent written and spoken communication

Skills

Smile

Eye contact

Speak enthusiastically

Guest connection

Team player

Communication

Customer service

Leadership potential

Shift leadership experience

Job description

Chick-fil-A Detroit is seeking a Team Leader to support senior leadership in daily operations and coach team members. The role focuses on ensuring restaurant efficiency and exhibiting Chick-fil-A's service standards while leading by example on every shift.

The Team Leader will handle shift leadership, guest needs, training, and daily accountability in a fast-paced environment, with a strong emphasis on teamwork, communication, and customer service excellence.