People-First Store Leader | Elevate Customer Experience

PetSmart; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an experienced Assistant Store Manager Customer Experience to lead our store team in Reno, NV. This role focuses on delivering exceptional pet-parent service, coaching associates, and executing daily operations to meet store goals.

You will drive the guest experience, oversee staffing, training, and compliance with company policies while upholding our values. This position requires full-time availability, weekend hours, and a passion for pets.

Qualifications

• 3-5 years of retail leadership or equivalent experience.
• Full-time availability required; flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications and basic reporting.

Responsibilities

• Lead and coach store team to deliver exceptional customer experiences.
• Oversee hiring, training, and performance management of associates.
• Ensure store operations align with policy, safety, and brand standards.

Skills

Retail leadership

Customer focus

Communication

Job description

PetSmart is seeking an experienced Assistant Store Manager Customer Experience to lead our store team in Reno, NV. This role focuses on delivering exceptional pet-parent service, coaching associates, and executing daily operations to meet store goals.

You will drive the guest experience, oversee staffing, training, and compliance with company policies while upholding our values. This position requires full-time availability, weekend hours, and a passion for pets.