People-First Shift Lead for Coffee Shop

Ziggi’s Coffee, LLC; Thornton (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ziggi’s Coffee, LLC in Thornton, CO is seeking a proactive Shift Lead to uphold our people-first values and guide the team to excellence in customer service. You will lead by example when serving customers and support staff to achieve daily goals.

Responsibilities include training new hires, maintaining store standards, and driving a positive team culture while ensuring smooth operations and accurate cash handling.

Qualifications

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers, and owner to articulate wins and improvements
• Enforce company policies and uphold core values at all times
• Train new employees and provide ongoing coaching to enhance skills and confidence
• Address deviations proactively and delegate tasks to maintain flow
• Handle customer complaints with professionalism and empathy

Skills

Shift Lead exp

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Leadership by example

Job description

Ziggi’s Coffee, LLC in Thornton, CO is seeking a proactive Shift Lead to uphold our people-first values and guide the team to excellence in customer service. You will lead by example when serving customers and support staff to achieve daily goals.

Responsibilities include training new hires, maintaining store standards, and driving a positive team culture while ensuring smooth operations and accurate cash handling.