People-First Shift Leader

Ziggi’s Coffee, LLC; Thornton (CO); On-site; USD 22,000 - 28,000; Full time

Job summary

Ziggi’s Coffee, LLC in Thornton, CO is seeking a Shift Lead who will uphold our values and lead by example in serving customers and guiding the team to success. The role emphasizes people-first leadership, coaching, and maintaining a positive store environment.

Responsibilities include training staff, enforcing policies, and delivering consistent service while managing daily operations and banking tasks. A dynamic, customer-focused individual will thrive in this role.

Qualifications

• Shift-lead experience preferred in food/retail.
• Strong organizational and multitasking abilities.
• Thrives in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Leads by example to foster a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers, and owner.
• Ensure adherence to policies and core values.
• Train new hires and provide ongoing coaching.
• Address deviations and delegate tasks to maintain flow.
• Handle customer complaints with professionalism and empathy.

Skills

People leadership

Organizational skills

Multitasking

Customer service excellence

Communication

Job description

Ziggi’s Coffee, LLC in Thornton, CO is seeking a Shift Lead who will uphold our values and lead by example in serving customers and guiding the team to success. The role emphasizes people-first leadership, coaching, and maintaining a positive store environment.

Responsibilities include training staff, enforcing policies, and delivering consistent service while managing daily operations and banking tasks. A dynamic, customer-focused individual will thrive in this role.