People-First Coffee Shift Lead

Ziggi’s Coffee, LLC; Eaton (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ziggi’s Coffee, LLC in Eaton, Colorado, is seeking a Shift Lead to uphold our values while guiding a fast-paced cafe team. This role focuses on serving customers with care and leading the staff to perform at their best.

You will train staff, supervise daily operations, and ensure adherence to policies, fostering a welcoming environment and consistent service. This position emphasizes people-first leadership and daily performance tracking for leadership review.

Qualifications

• Prior shift-lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and owner.
• Ensure adherence to policies and uphold core values at all times.
• Train new employees and provide ongoing coaching to enhance skills and confidence.
• Address deviations proactively, correcting team members and delegating tasks for flow.
• Handle customer complaints with professionalism and empathy to turn challenges into positives.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication

Team leadership

Job description

Ziggi’s Coffee, LLC in Eaton, Colorado, is seeking a Shift Lead to uphold our values while guiding a fast-paced cafe team. This role focuses on serving customers with care and leading the staff to perform at their best.

You will train staff, supervise daily operations, and ensure adherence to policies, fostering a welcoming environment and consistent service. This position emphasizes people-first leadership and daily performance tracking for leadership review.