People-First Shift Lead: Coffee Shop Leader

Ziggi’s Coffee, LLC; Cheyenne (WY); On-site; USD 19,000 - 25,000; Full time

Job summary

Ziggi’s Coffee, LLC in Cheyenne, WY is seeking a Shift Lead who embodies a people-first mindset and leads by example in serving customers and guiding the team.

You will train new staff, uphold company policies, manage daily operations, and handle customer issues with professionalism and empathy.

Strong communication, organizational skills, and a positive attitude are essential to drive service excellence in a fast-paced environment.

Qualifications

• Shift leader experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and uphold company values.

Responsibilities

• Maintain effective communication with staff, managers, and the owner.
• Ensure staff adhere to policies and uphold core values.
• Train new employees and provide ongoing coaching.
• Address deviations and delegate tasks to maintain flow.
• Handle customer complaints professionally and empathetically.
• Count registers, balance cash, and manage deposits.
• Prepare daily recap of store metrics and SPMH.
• Conduct monthly inventory assessments.
• Create a welcoming atmosphere for customers.
• Stay updated on menu items and promotions and communicate to staff and customers.
• Maintain cleanliness and organization within the store.

Skills

Shift-Lead experience

People leadership

Communication

Multitasking

Customer service

Job description

Ziggi’s Coffee, LLC in Cheyenne, WY is seeking a Shift Lead who embodies a people-first mindset and leads by example in serving customers and guiding the team.

You will train new staff, uphold company policies, manage daily operations, and handle customer issues with professionalism and empathy.

Strong communication, organizational skills, and a positive attitude are essential to drive service excellence in a fast-paced environment.