People-First Shift Lead for a Fast-Paced Café

Ziggi’s Coffee, LLC; Mead (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

Ziggi’s Coffee in Mead, CO is seeking a Shift Lead who embodies a people-first mentality and leads by example in customer service and team guidance. You will oversee daily operations, train staff, and ensure adherence to policies while maintaining a welcoming store environment.

The role emphasizes effective communication, team development, and operational excellence to deliver consistent service and store performance.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, articulating wins and improvement opportunities.
• Ensure staff adhere to policies and uphold core values at all times.
• Train new employees and provide ongoing coaching to enhance skills and confidence.
• Address deviations proactively and delegate tasks to maintain flow.
• Handle customer complaints with professionalism and empathy to turn challenges into positives.
• Count registers, balance the change box, and manage daily deposits.
• Understand and uphold Mystery Shopper standards and train staff accordingly.
• Prepare daily store metrics recap including deposit totals and SPMH.
• Conduct monthly inventory assessments for proper stock levels.
• Create a welcoming atmosphere and communicate promotions and new items to staff and customers.
• Assist in maintaining cleanliness and organization in the store.

Skills

Shift-Lead experience

Organizational and multitasking skills

Thrives in fast-paced environment

Communication and interpersonal skills

Lead by example and positive culture

Job description

Ziggi’s Coffee in Mead, CO is seeking a Shift Lead who embodies a people-first mentality and leads by example in customer service and team guidance. You will oversee daily operations, train staff, and ensure adherence to policies while maintaining a welcoming store environment.

The role emphasizes effective communication, team development, and operational excellence to deliver consistent service and store performance.