Assistant Restaurant GM: Guest Experience Leader

Long John Silver's; Odessa (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Long John Silver's in Odessa, TX seeks a motivated Assistant Restaurant General Manager to lead our team and elevate guest experiences. The role emphasizes staff leadership, operational discipline, and a passion for fast, friendly service.

The ideal candidate will meet experience requirements, manage shifts, uphold food safety standards, and drive profitability while maintaining a welcoming dining atmosphere. Join us in delivering the bell-ringing experience customers expect.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver’s License required.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering a positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with high standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

People leadership

Guest service

Staff scheduling

Food safety

Communication

Education

High School Diploma or equivalent

Job description

Long John Silver's in Odessa, TX seeks a motivated Assistant Restaurant General Manager to lead our team and elevate guest experiences. The role emphasizes staff leadership, operational discipline, and a passion for fast, friendly service.

The ideal candidate will meet experience requirements, manage shifts, uphold food safety standards, and drive profitability while maintaining a welcoming dining atmosphere. Join us in delivering the bell-ringing experience customers expect.