People-First Hospitality GM: Lead, Grow & Impact

Shake Shack; Saint Paul (MN); On-site; USD 57,000 - 73,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life & Disability insurance

401k matching

Paid time off

Parental leave

Employee assistance

Commuter benefits

Flexible spending accounts

Development opportunities

Eligibility criteria

Job summary

Shake Shack is seeking a seasoned General Manager in Saint Paul, MN to lead restaurant operations, drive profitability, and coach a high‑performing team. You will ensure quality standards, safety compliance, and exceptional guest experiences while fostering growth and local community engagement.

With strong leadership and financial acumen, you will manage budgeting, scheduling, and payroll, while promoting Shake Shack’s culture of hospitality and continuous development.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top‑notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word‑of‑mouth and restaurant events.

Skills

Restaurant GM

Leadership

Staff coaching

Operations knowledge

Financial acumen

Job description

Shake Shack is seeking a seasoned General Manager in Saint Paul, MN to lead restaurant operations, drive profitability, and coach a high‑performing team. You will ensure quality standards, safety compliance, and exceptional guest experiences while fostering growth and local community engagement.

With strong leadership and financial acumen, you will manage budgeting, scheduling, and payroll, while promoting Shake Shack’s culture of hospitality and continuous development.