People-First GM: Lead Teams, Elevate Hospitality

Shake Shack; Jenkintown (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Medical, Dental, and Vision Insurance

Job summary

Shake Shack in United States is seeking a seasoned Restaurant General Manager to lead a high-volume team, ensure top hospitality standards, and drive budgeted profitability. You will oversee operations, staffing, safety, and local community engagement to deliver exceptional guest experiences.

Three years of GM experience in fast-paced settings and strong leadership are required. This on-site role offers growth within a celebrated hospitality brand and competitive benefits.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

Team leadership

P&L management

Budgeting

Staff coaching

Hospitality excellence

Food safety knowledge

High-volume operations

Scheduling & payroll

Job description

Shake Shack in United States is seeking a seasoned Restaurant General Manager to lead a high-volume team, ensure top hospitality standards, and drive budgeted profitability. You will oversee operations, staffing, safety, and local community engagement to deliver exceptional guest experiences.

Three years of GM experience in fast-paced settings and strong leadership are required. This on-site role offers growth within a celebrated hospitality brand and competitive benefits.