Hospitality General Manager: Lead, Grow, Inspire

Shake Shack; Queen Creek (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay and performance bonuses

Shake Shack meal discounts

Exclusive corporate discounts for trav

Electronics, wellness, leisure

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program on Day 1

Pre‑Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack is seeking a Restaurant General Manager in the United States to lead and develop a high-performing team in a fast-paced environment. You will oversee operations, inventory, and safety protocols while driving sales and profitability, aligning with brand standards and local health codes.

Ideal candidates have strong leadership, P&L experience, and a passion for hospitality. This on-site role offers growth opportunities within a renowned, community-focused brand.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

GM experience

High volume operations

P&L responsibilities

Leadership coaching

Food safety knowledge

Job description

Shake Shack is seeking a Restaurant General Manager in the United States to lead and develop a high-performing team in a fast-paced environment. You will oversee operations, inventory, and safety protocols while driving sales and profitability, aligning with brand standards and local health codes.

Ideal candidates have strong leadership, P&L experience, and a passion for hospitality. This on-site role offers growth opportunities within a renowned, community-focused brand.