Restaurant General Manager: People-Driven Growth & Hospitality

Shake Shack; Swampscott (MA); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Insurance and benefits

401k & PTO

Job summary

Shake Shack Enterprises, LLC is seeking a Restaurant General Manager to lead a high-volume team with a focus on hospitality and operational excellence. You will oversee budgeting, inventory, safety, and payroll while driving sales and brand presence in the local community.

The role requires strong leadership, coaching ability, and a proven track record in managing P&L responsibilities within fast-paced restaurant environments.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high-volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

Team leadership

Operations knowledge

Training others

Hospitality

Leadership

P&L management

Flexibility

Job description

Shake Shack Enterprises, LLC is seeking a Restaurant General Manager to lead a high-volume team with a focus on hospitality and operational excellence. You will oversee budgeting, inventory, safety, and payroll while driving sales and brand presence in the local community.

The role requires strong leadership, coaching ability, and a proven track record in managing P&L responsibilities within fast-paced restaurant environments.