People-First General Manager — Hospitality Leader

Shake Shack; Selden (NY); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

Job summary

Shake Shack is seeking an experienced Restaurant General Manager to lead and develop a high-performing team in a fast-paced setting in New York. You will oversee operations, inventory, budgeting, and safety programs while driving sales and ensuring exceptional hospitality across all shifts.

Join a growing brand known for community engagement, people-first culture, and opportunities for career growth within a collaborative environment.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations with minimum 3 years of P&L responsibilities.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

GM Experience

Leadership

Budget Management

Operations Knowledge

Training Others

Hospitality

Education

Food handler certification (preferred)

Job description

Shake Shack is seeking an experienced Restaurant General Manager to lead and develop a high-performing team in a fast-paced setting in New York. You will oversee operations, inventory, budgeting, and safety programs while driving sales and ensuring exceptional hospitality across all shifts.

Join a growing brand known for community engagement, people-first culture, and opportunities for career growth within a collaborative environment.