People-First Customer Care & Admin Specialist

Crash-Champions-Collision-Repair-Team-1; Naperville (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking an administrative professional to greet customers, manage calls and inquiries, and provide clerical support to the General Managers and Service Advisors across our growing network. You will be the first point of contact and help keep our shop operations smooth and customer-focused.

This role also involves basic accounting tasks, data entry, and coordinating with teams to ensure timely responses.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet and assist customers promptly and professionally.
• Manage incoming calls, walk-in business, and written correspondence, directing to appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into accounting systems and various spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Phone and email handling

Attentiveness

Patience

Job description

Crash Champions is seeking an administrative professional to greet customers, manage calls and inquiries, and provide clerical support to the General Managers and Service Advisors across our growing network. You will be the first point of contact and help keep our shop operations smooth and customer-focused.

This role also involves basic accounting tasks, data entry, and coordinating with teams to ensure timely responses.