Customer Care Specialist: Fast-Paced & People-First

Crash Champions; Michigan; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a dedicated administrative professional to greet customers, manage calls, and provide essential clerical support to General Managers and Service Advisors. You will help keep a clean, welcoming front with accurate call routing and timely communication.

The role emphasizes strong interpersonal and problem‑solving skills, with opportunities to contribute across multiple departments and grow within a fast‑growing company that offers competitive benefits.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem‑solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist all customers and prospective customers promptly and professionally.
• Keep the workspace clean as the first point of contact with the facility.
• Manage incoming calls, walk‑in business, and written correspondence and route to the right person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Attention to detail

Job description

Crash Champions is seeking a dedicated administrative professional to greet customers, manage calls, and provide essential clerical support to General Managers and Service Advisors. You will help keep a clean, welcoming front with accurate call routing and timely communication.

The role emphasizes strong interpersonal and problem‑solving skills, with opportunities to contribute across multiple departments and grow within a fast‑growing company that offers competitive benefits.