People Experience Specialist: Elevate Employee Support

Rivian; Normal (IL); On-site; USD 37,622 - 41,796; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Comprehensive insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

An innovative automotive company in Normal, Illinois is seeking an Employee Experience Specialist to ensure a positive employee experience through effective HR services. The role involves managing HR inquiries, improving self-service resources, and ensuring operational excellence. Ideal candidates will have over 2 years of relevant HR experience, strong technical skills with Workday and ServiceNow, and excellent communication abilities. A Bachelor’s degree in HR or Business is preferred. Comprehensive benefits are offered, along with an hourly pay range of $27.31 - $30.34.

Qualifications

• 2+ years in HR Shared Services, People Operations, or high-volume customer-centric environment.
• Hands-on experience with Workday and ServiceNow is preferred.
• Exceptional verbal and written communication skills.
• Self-motivated to find root causes with data trends.
• Ability to prioritize tasks in fast-paced environments.

Responsibilities

• Manage basic benefits, payroll, and HR inquiries, simplifying complex topics.
• Meet and exceed quality standards while maintaining confidentiality.
• Build and maintain self-service portal resources, writing and auditing knowledge base articles.
• Track case trends and records, proposing process improvements.
• Execute onboarding, job changes, and offboarding processes.

Skills

HR Shared Services experience

Technical fluency with Workday and ServiceNow

Exceptional writing and communication

Analytical mindset

Ability to thrive in fast-paced environments

Education

Bachelor’s degree in HR or Business Administration

Tools

ServiceNow

Workday

Job description

An innovative automotive company in Normal, Illinois is seeking an Employee Experience Specialist to ensure a positive employee experience through effective HR services. The role involves managing HR inquiries, improving self-service resources, and ensuring operational excellence. Ideal candidates will have over 2 years of relevant HR experience, strong technical skills with Workday and ServiceNow, and excellent communication abilities. A Bachelor’s degree in HR or Business is preferred. Comprehensive benefits are offered, along with an hourly pay range of $27.31 - $30.34.