HR Service Specialist: Process, Workday & Self-Service

TechDigital Group; Indiana (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading HR service provider is seeking a professional to provide exceptional customer service to employees and managers through various channels. Candidates should have at least 2 years in Human Resources or customer service, with strong skills in problem solving and communication. Experience with Workday and case management systems is a plus. This role involves maintaining knowledge bases and continuously improving HR processes for better employee experiences.

Qualifications

• 2 years prior work experience in Human Resources or customer service environment preferred.
• Prior experience with Workday HCM or similar HRIS is highly desirable.
• Experience working in a Case Management system.

Responsibilities

• Provide superior customer service to employees and managers via the customer portal.
• Support knowledge base management and assist with User Acceptance Testing.
• Maintain process and policy knowledge to assist employees.

Skills

Problem solving skills

Excellent verbal and written communication

Employee experience focus

Data integrity

Process definition

Team collaboration

Tools

Workday HCM

Case Management system

Job description

A leading HR service provider is seeking a professional to provide exceptional customer service to employees and managers through various channels. Candidates should have at least 2 years in Human Resources or customer service, with strong skills in problem solving and communication. Experience with Workday and case management systems is a plus. This role involves maintaining knowledge bases and continuously improving HR processes for better employee experiences.