People Experience Partner - HR Support & Onboarding

Stepan Oilfield Solutions; Northbrook (IL); On-site; USD 75,000 - 104,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

PTO

STD / LTD

Dependent Care FSA

Health Savings Account (HSA)

Paid Parental Leave

Adoption Assistance

Reactions – Recognition Program

Employee Assistance Program (EAP)

Job summary

Stepan Company in Northbrook, IL is seeking a People Experience Specialist to deliver first-level HR support across inquiries, transactions, and lifecycle processes, ensuring accuracy and policy compliance.

You will handle onboarding, data updates, and HRIS workflows (SAP SuccessFactors, Workday or similar), while maintaining records, case management, and service-level targets. Strong customer service and detail orientation required.

Qualifications

• 0-2+ years of experience in Human Resources, shared services, customer service, administrative support, or a similar service-oriented environment.
• Strong customer service orientation with the ability to respond professionally to employee and manager inquiries.
• High attention to detail and commitment to data accuracy, confidentiality, and follow-through.
• Basic proficiency with Microsoft Office tools, including Excel, Outlook, Teams, and related collaboration tools.
• Ability to manage multiple requests simultaneously, prioritize work, and meet defined service standards or deadlines.
• Strong written and verbal communication skills, including the ability to explain policies and processes clearly.

Responsibilities

• Serve as the first point of contact for employee and manager HR inquiries received through the HR service portal, email, or phone.
• Provide clear, professional guidance on HR policies, programs, and procedures using approved documentation, SOPs, FAQs, and knowledge articles.
• Execute standardized HR transactions in HR systems, including new hires, employment changes, job changes, terminations, employee data updates, onboarding administration, offboarding support, and related data requests.
• Maintain accurate and up-to-date employee records in HRIS platforms such as SAP SuccessFactors, Workday, or similar systems.
• Process employee lifecycle activities in line with established service level agreements and established HR operations procedures.
• Log, track, prioritize, resolve, and close HR cases using case management or ticketing systems; maintain complete documentation for audit, reporting, and knowledge-sharing purposes.
• Apply appropriate judgment to resolve routine inquiries and elevate complex, sensitive, employee relations, compliance, executive, or policy interpretation matters to the appropriate HR team member.
• Follow HR policies, procedures, and internal controls to support consistent, compliant, and auditable service delivery.
• Support compliance with applicable local labor requirements, data privacy expectations, and company policies.
• Assist with audit requests, data quality checks, and review of employee data to identify errors, trends, recurring issues, or process gaps.
• Identify opportunities to improve HR service delivery, knowledge content, standard operating procedures, and recurring transaction workflows.
• Support the rollout of new HR processes, service centre initiatives, tools, and system enhancements.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Microsoft Office

Multitasking

Communication

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Stepan Company in Northbrook, IL is seeking a People Experience Specialist to deliver first-level HR support across inquiries, transactions, and lifecycle processes, ensuring accuracy and policy compliance.

You will handle onboarding, data updates, and HRIS workflows (SAP SuccessFactors, Workday or similar), while maintaining records, case management, and service-level targets. Strong customer service and detail orientation required.