People Experience Associate I

Aurora Health Care; Oak Brook (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Aurora Health Care in Oak Brook, IL is seeking a skilled HR Service Center professional to deliver exceptional support to team members and managers. You will resolve routine inquiries on first contact and escalate complex issues as needed, ensuring timely responses and quality guidance.

You will document calls in a case management system, adhere to SLAs, and collaborate with People Operations and COE teams to maintain service levels.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• Typically 1 year of HR experience or 5 years in customer service.

Responsibilities

• Respond to inquiries via HR Service Center by telephone, website, or email.
• Resolve issues on first contact or escalate as needed.
• Document calls using a case management tool to meet SLA.
• Escalate issues to People Operations specialists and COE/HRIS teams to ensure service levels.
• Explain processes clearly and keep teammates informed.

Skills

Customer service

Communication

Problem solving

MS Office

Case management tools

Education

Bachelor’s degree in HR or related field

Tools

Microsoft Office

HCM systems

Case management tools

Knowledge management tools

Job description

Aurora Health Care in Oak Brook, IL is seeking a skilled HR Service Center professional to deliver exceptional support to team members and managers. You will resolve routine inquiries on first contact and escalate complex issues as needed, ensuring timely responses and quality guidance.

You will document calls in a case management system, adhere to SLAs, and collaborate with People Operations and COE teams to maintain service levels.