Patient Service & Billing Specialist

Advocate Health Care; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care's Aurora Medical Group in Park Ridge seeks a Patient Service Representative to support the ambulatory care team. You will assist patients with appointments, registrations, and information requests, delivering compassionate, efficient service.

In this role, you will collect billing details at the point of service, ensure accurate entry into the patient accounting system, and help maintain complete medical records.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide efficient, high-quality patient services for appointments and inquiries.
• Enter accurate billing information at time of service and follow up on missing data.
• Maintain accurate and timely medical records and support the ambulatory care team.

Skills

Customer service experience

Difficult caller handling

Education

High School Diploma or equivalent

Job description

Advocate Health Care's Aurora Medical Group in Park Ridge seeks a Patient Service Representative to support the ambulatory care team. You will assist patients with appointments, registrations, and information requests, delivering compassionate, efficient service.

In this role, you will collect billing details at the point of service, ensure accurate entry into the patient accounting system, and help maintain complete medical records.