People Experience Associate — HR Service Center

American Addiction Centers; South Carolina; On-site; USD 3,485,000 - 5,228,000; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits (medical,

Flexible Spending Accounts

Family benefits

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC, is seeking an HR Service Center Specialist to handle inquiries via phone, web, or email and resolve issues on first contact. This in-office role supports a busy People & Culture Shared Services team and collaborates with COE and HRIS to meet SLAs.

The ideal candidate has a Bachelor’s degree in HR or related field and 1 year of HR experience (or 5 years in customer service), with strong communication and MS Office skills for efficient case handling.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 1 year of experience in HR or 5 years in customer service.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office and HR systems.

Responsibilities

• Respond to inquiries in the HR Service Center via phone, website, or email.
• Resolve issues on first contact and escalate complex matters as needed.
• Document incoming calls using a case management tool.
• Escalate issues to COE/HRIS teams to meet service levels.
• Maintain and improve service quality by following procedures and guidelines.

Skills

Patience

Active listening

Solution-focused

Customer service

Communication

Microsoft Office

HRIS systems

Case management

Knowledge management

Education

Bachelor’s Degree in HR, Business, or related field

Tools

HRIS systems

Case management tool

Knowledge management tools

Job description

Advocate Health in Charlotte, NC, is seeking an HR Service Center Specialist to handle inquiries via phone, web, or email and resolve issues on first contact. This in-office role supports a busy People & Culture Shared Services team and collaborates with COE and HRIS to meet SLAs.

The ideal candidate has a Bachelor’s degree in HR or related field and 1 year of HR experience (or 5 years in customer service), with strong communication and MS Office skills for efficient case handling.